Real Estate Operations and Property Management VA

Position Title:
Real Estate Operations & Property Management Virtual Assistant

Organization:
Premier Realty of NC (via Hire Impact Outsourcing) Location: Remote (Kenya-based talent)
Schedule:
Full-time, 40 hours/week. Core hours: 8:00 a.m.–5:00 p.m. (ET) or 9:00 a.m.–5:00 p.m. (ET).

Reports to:
Head Property Manager and Owner

Overview

Hire Impact Outsourcing is a U.S.-based firm providing high-quality virtual assistant services to small and mid-sized businesses, churches, and nonprofits across the United States. Our mission is to create sustainable employment opportunities in Kenya while empowering individuals to reach their full potential through meaningful global work. We are seeking a highly organized, detail-oriented, and proactive Real Estate Operations & Property Management Virtual Assistant to support Premier Realty's long-term rental portfolio and general brokerage operations. The role covers daily property management administration, leasing coordination, owner/tenant communications, maintenance/vendor scheduling, and light social media support (as bandwidth allows).

About Premier Realty NC

Since 1993, Premier Realty NC has served the greater Triad of North Carolina with full-service real estate solutions (residential, commercial, land) and comprehensive property-management services. We serve Advance, Mocksville, Bermuda Run, Clemmons, Lewisville, Winston-Salem, Yadkinville, Statesville, and surrounding areas. Our reputation is built on responsive client service, robust marketing and tenant screening, effective rent collection, thorough inspections, efficient repair scheduling, and modern paperless workflows.

Key Responsibilities

Property Marketing & Tenant Acquisition

● Publish and update listings via AppFolio (primary syndication to Zillow, , Realtor, etc.).

● Write clear, compliant, and compelling property descriptions (features, pricing, availability).

● Respond promptly to inquiries (email/phone/chat); schedule self-showings via Tenant Turner or coordinate agent-led showings; conduct timely post-showing follow-ups.

● Pre-screen prospects against company criteria prior to application; track communications in the system of record.

● Do not post listings on Facebook Marketplace or Craigslist (per company policy).

● Scam watch: monitor external platforms for unauthorized/duplicate listings using company photos/copy; flag, report, and document takedowns.

Leasing & Tenant Onboarding

● Process rental applications; complete employment/landlord verifications and credit/background checks per policy.

● Verify income-to-rent ratio (3x).

● Prepare, route, and track lease agreements via DocuSign.

● Monitor security deposits and move-in funds; coordinate move-in tasks, utility setup assistance, and walkthrough documentation, including two-week assessment forms.

Tenant/Owner Relations & Portfolio Oversight

● Serve as first contact for tenant inquiries; triage, resolve, or escalate as needed.

● Manage maintenance end-to-end in AppFolio: create work orders, obtain bids, schedule vendors, track to completion, and maintain records.

● Schedule property inspections; ensure lease compliance and condition tracking.

● Run lease renewals proactively (owner approvals, pricing changes, notices, DocuSign routing).

● Track rent collection and follow up on late payments; coordinate notices per policy (non-legal).

Brokerage & Listing Administration (Non-Licensed)

● Prepare listing packets, buyer/seller folders, and disclosure templates for licensed staff review.

● Coordinate photography, signage, lockboxes, and feature sheets.

● Enter/update listings in approved portals (as policy allows); publish approved content on the company website.

Phones & CRM (No Zillow Call Coverage)

● Perform professional phone support as needed (no dedicated Zillow call answering required).

● Use BoomTown CRM for basic lead hygiene (e.g., logging activities, checking follow-ups, simple status updates) as directed by the team. (Experience in BoomTown is a plus but not mandatory.)

Social Media Support (Secondary Priority)

● Once daily: check company Facebook and other approved channels for comments, questions, and shares; acknowledge, thank, and route/answer basic inquiries per guidelines.

● Light content assistance as directed (e.g., reposting approved items, community highlights).

● Support LinkedIn presence growth (invite/connect, light page hygiene) per approval.

● Coordinate approvals; track basic metrics (reach, engagement) and provide monthly summaries.

Administration & Compliance

● Maintain organized digital files (leases, notices, inspections, insurance/warranty documents).

● Update dashboards/reports in AppFolio, BoomTown, and Google Workspace.

● Follow company SOPs and NC/local compliance checklists provided by Premier Realty.

Success Metrics

● Prospect response time: ≤ 5 minutes during staffed hours.

● On-time renewals: ≥ 95% initiated ≥ 60 days pre-expiration.

● Maintenance: 100% of work orders scheduled within 24 hours; closure within SLA.

● CRM hygiene: 100% of applicable touchpoints and tasks recorded in BoomTown/AppFolio per internal standards.

● Social: Consistent weekly cadence; quarter-over-quarter engagement trending upward; LinkedIn followers increasing.

Candidate Profile Education & Communication

● Bachelor's degree preferred.

● Equivalent of 16 years of formal English education.

● A Neutral, American-sounding English accent,professional fluency and confident phone presence.

Experience

● 2–3+ years in real estate, property management, administration, or related operations.

● Strong technical aptitude; fast learner with complex software.

● AppFolio proficiency targeted at 6–8/10 (able to navigate independently and suggest optimizations).

● Tenant Turner familiarity (or ability to learn quickly—workflow is straightforward).

● DocuSign required; BoomTown CRM a plus (for lead hygiene and basic follow-ups).

● Proven coordination across vendors, leasing files, renewals, and documentation.

● Social media familiarity for business pages (Facebook/Instagram/LinkedIn; YouTube/TikTok a plus).

Technical

● Reliable computer and phone; high-speed internet ≥100 Mbps with backup options.

● Proficient in Google Workspace; basic Canva/graphics a plus.

● AI-trained and comfortable documenting processes (e.g., recording Zoom/Loom/Scribe-style SOPs).

Traits

● Ultra-organized, process-minded, and anticipatory; thrives in a fast-paced, phone-heavy environment.

● High integrity, confidentiality, empathy, and follow-through.

Working Model

● Remote; collaborates via Zoom/Google Meet, phone system app, email, and chat.

● Follows Premier Realty SOPs and templates; escalates license-required tasks appropriately.

Benefits & Perks

● Competitive salary (based on experience and qualifications).

● Performance bonuses and incentives.

● Paid Time Off and Paid Holidays.

● Health insurance.

● Remote work flexibility.

● Career advancement opportunities.

● Ongoing training and development.

How to Apply

Please submit your resume to by September 29, 2025. Candidates are strongly encouraged to submit a 2–3 minute video introducing themselves and their relevant experience. Shortlisted candidates will be contacted for interviews.

Are You Ready to Make a Difference?

Join a team that values professional excellence, integrity, and community impact. At Premier Realty NC, your work helps families find homes, supports local businesses, and strengthens neighborhoods. Bring your best, grow your career, and help us deliver outstanding property-management service—apply today.