Customer Service Intern

8 hours ago

Mombasa Kenya Zeplin Investments Full time 30,000 - 36,000 per year

We are seeking a passionate and motivated Customer Service Intern to join our dynamic team. This internship provides an excellent opportunity to gain hands -on experience in the customer service field. As an intern, you will serve as the first point of contact for our valued customers, assisting with inquiries and ensuring a positive and professional experience.This role is ideal for an individual who is eager to learn, develop strong communication skills, and contribute to delivering exceptional service.Key ResponsibilitiesGreet and engage customers via phone, email, and chat in a friendly and professional manner.Identify customer needs and direct them to the appropriate service or department.Accurately input and update customer interaction details in the CRM system after each engagement.Manage and respond to basic customer inquiries and support tickets on time.Escalate complex issues to senior team members or relevant departments.Assist in monitoring customer account balances and support basic payment reminders and notifications.Follow up with customers to ensure satisfaction and resolve any pending concerns.Help prepare basic reports on customer interactions and resolutions.Maintain organized records of all customer communications.Support customers with basic troubleshooting by guiding them through steps to resolve common issues.Work collaboratively in a team -oriented and customer -focused environment to enhance the overall customer experience. RequirementsLiving in or willing to relocate to Mombasa.Strong passion for customer service and helping others.Excellent written and verbal communication skills.Strong problem -solving ability with a customer -first attitude.Ability to work efficiently in a fast -paced environment.Good organizational skills and attention to detail.Proficiency in CRM systems and basic computer software is an added advantage.Previous experience in customer service or a related field is a plus. BenefitsPractical experience and valuable insights into customer service within a dynamic, growing company.Development of professional communication, problem -solving, and organizational skills.The opportunity to work within a supportive, collaborative team dedicated to customer satisfaction.Potential for growth and consideration for future employment based on performance.

  • Customer Service Intern

    8 hours ago

    Mombasa, Mombasa, Kenya iNet Africa Full time 200,000 - 350,000 per year

    We are seeking a passionate and motivatedCustomer Service Internto join our dynamic team. This internship provides an excellent opportunity to gain hands-on experience in the customer service field. As an intern, you will serve as the first point of contact for our valued customers, assisting with inquiries and ensuring a positive and professional...

  • Customer Retention Officer

    8 hours ago

    Kenya FxPro Full time 2,500,000 - 5,000,000 per year

    Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success...

  • Internal Auditor II

    8 hours ago

    Mombasa, Mombasa, Kenya Yehu Microfinance Services Limited Full time 600,000 - 1,200,000 per year

    Advertisement for Internal AuditorPosition Title: Internal Auditor IIReports to: Head of Internal AuditWork Location: Head Office, Nyali – MombasaInternal Auditor IIYehu seeks to attract and retain a strategic thinker with a keen eye for detail, strong execution skills, withpassion for promoting integrity, accountability, and sustainable business growth in...

  • Customer Engineer

    8 hours ago

    Kenya NCR Atleos Full time 1,200,000 - 2,400,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.As a Customer Engineer, you are part of our services support team and your passion...

  • Customer Development Manager

    8 hours ago

    Kenya BSBF Full time 200,000 - 600,000 per year

    No Relocation Assistance OfferedJob Number # Nairobi, Nairobi Municipality, KenyaWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us...

  • Service Centre Technician- Phones

    8 hours ago

    Kenya Sun King Full time 30,000 - 60,000 per year

    Department Operations Employment Type Permanent - Full Time Location Kenya Workplace type Onsite Reporting To Aftersales Manager What you would be expected to do: You might be a strong candidate if you: What we offer: About Sun King Sun King is the world's leading off-grid solar energy company, combining cutting-edge product design, fintech,...

  • Finance Intern

    8 hours ago

    Nairobi, , Kenya Stratostaff East Africa Full time 50,000 - 100,000 per year

    Job Title: Finance Intern Duration: Three (3)Months     Location:         Nairobi   Profile Introduction   Our client multinational logistics seeks tobring on board a finance intern who will be responsible for maintaining accounts payable transactions andsupport theadministration requirements of the business.  Overall...

  • Kenya - Finance Executive

    8 hours ago

    Mombasa, Mombasa, Kenya Inchcape Shipping Services Full time 1,500,000 - 3,000,000 per year

    Who We Are:At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated...

  • Branch Manager

    8 hours ago

    Mombasa, Mombasa, Kenya Yehu Microfinance Services Limited Full time 1,200,000 - 2,400,000 per year

    Advertisement for position of Branch ManagerPosition Title: Branch ManagerReports to: Operations OfficerWork Location: BranchBranch Manager - BMYehu seeks to attract and retain talented, creative and innovative team players in the role of BM, who is a strategic thinker with strong execution skills, a passion for customer empowerment, and a commitment to...

  • Client Services Manager

    8 hours ago

    Kenya Remote Raven Full time $132,000 - $144,000 per year

    We are a boutique accounting firm headquartered in Phoenix, Arizona, specializing in accounting outsourcing. We provide accounting and consulting services to a variety of businesses in various industries. We focus and specialize in a variety of industries including hospitality, construction, professional service, retail, as well as a variety of other...