Customer Service Intern

2 days ago

Mombasa, Mombasa, Kenya iNet Africa Full time 200,000 - 350,000 per year

We are seeking a passionate and motivated
Customer Service Intern
to join our dynamic team. This internship provides an excellent opportunity to gain hands-on experience in the customer service field. As an intern, you will serve as the first point of contact for our valued customers, assisting with inquiries and ensuring a positive and professional experience.

This role is ideal for an individual who is eager to learn, develop strong communication skills, and contribute to delivering exceptional service.

Key Responsibilities

  • Greet and engage customers via phone, email, and chat in a friendly and professional manner.
  • Identify customer needs and direct them to the appropriate service or department.
  • Accurately input and update customer interaction details in the CRM system after each engagement.
  • Manage and respond to basic customer inquiries and support tickets on time.
  • Escalate complex issues to senior team members or relevant departments.
  • Assist in monitoring customer account balances and support basic payment reminders and notifications.
  • Follow up with customers to ensure satisfaction and resolve any pending concerns.
  • Help prepare basic reports on customer interactions and resolutions.
  • Maintain organized records of all customer communications.
  • Support customers with basic troubleshooting by guiding them through steps to resolve common issues.
  • Work collaboratively in a team-oriented and customer-focused environment to enhance the overall customer experience.

Requirements

  • Living in
    or willing to relocate to Mombasa
    .
  • Strong passion for customer service and helping others.
  • Excellent written and verbal communication skills.
  • Strong problem-solving ability with a customer-first attitude.
  • Ability to work efficiently in a fast-paced environment.
  • Good organizational skills and attention to detail.
  • Proficiency in CRM systems and basic computer software is an added advantage.

  • Previous experience in customer service or a related field is a plus.
    Benefits

  • Practical experience and valuable insights into customer service within a dynamic, growing company.

  • Development of professional communication, problem-solving, and organizational skills.
  • The opportunity to work within a supportive, collaborative team dedicated to customer satisfaction.
  • Potential for growth and consideration for future employment based on performance.

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