Customer Service Executive

2 days ago

Nairobi, Nairobi Area, Kenya Metrics Management Full time 900,000 - 1,200,000 per year

Job Opportunity: Customer Support Executive (Internet Service Provider)

Location: Nairobi, Kenya

Employment Type: Full-time

Application Deadline: 11th November 2025, 5:00 PM

Industry: Telecommunications / Internet Service Provider

Job Summary:

Our client, a fast-growing ISP in Nairobi, Town, is looking for a dynamic Customer Support Executives to join their team. This role is ideal for proactive, service-oriented professionals with excellent communication skills and strong problem-solving abilities.

Key Responsibilities:

  • Respond to customer queries via phone, email, and in-person visits.
  • Troubleshoot internet connectivity and billing issues.
  • Escalate unresolved technical issues to relevant teams.
  • Assist customers with billing inquiries and payment processing.
  • Maintain accurate customer records and service reports.
  • Coordinate with technical and sales teams for smooth service delivery.
  • Support customer satisfaction and retention initiatives.

Qualifications:

  • Diploma or Degree in Business Administration or a related field.
  • 1–2 years of customer service experience (ISP or telecom preferred).
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and CRM tools.
  • Fluency in English and Swahili.

Why Join Us:

  • Be part of a growing company with career advancement opportunities.
  • Work in a supportive, innovative environment.
  • Join a team that values customer-focused service.

How to Apply:

Send your CV and cover letter to with the subject line: "Customer Service Executive Application – Nairobi"

Deadline: 11th November, 2025 at 5:00 PM

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