Navision Support Officer

BIHC is ISO 9001:2015 Certified
(NAVISION SUPPORT OFFICER 2025)

A LITTLE ABOUT US

Since 2015, Boma International Hospitality College (BIHC) has passionately trained and influenced young and aspiring hoteliers to shape one of the oldest industries since time.
We believe in offering life-long learning that is innovative, with hands-on-the-practical skills that can be utilized to offer solutions to our world's most dynamic and ever-changing industry. This mantra has sailed us through to be a TVET Centre of Excellence for Hospitality Training and marks just the beginning of an incredible journey ahead.

We're also rooted in our Purpose and guided by our Values, which include Professionalism, Passion, Growth and Timeliness. We recognize that the only way we can achieve this Purpose is to work with and engage a diverse workforce that reflects the communities and industry we serve. By creating an inclusive work environment where all feel like they belong and are respected for their unique contributions to our mission, this purpose can easily shape into a reality.

In addition to the requirements below, we recognize that people come with diverse talents and experiences beyond the scope indicated and as such, we still encourage you to apply.

YOUR POSITION WITH BIHC: NAVISION SUPPORT OFFICER

HOW YOU WILL FIT INTO OUR MISSION
We pride in being a small community that ensures that every participant is known at an individual level in order to understand their specific needs and constantly assess that these needs are met. As an ISO 9001:2015 certified organization, we are keen to:

1. Demonstrate our ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
2. Enhance customer satisfaction through the effective application of systems, including processes for improvement and the assurance of conformity to customer and applicable statutory and regulatory requirements.

WHAT YOU WILL DO AT BIHC
JOB SUMMARY:
Reporting to the ICT Manager, the Navision Support Officer will provide techno-functional support by assisting in requirement gathering, system design and customization, user training, and general support of Microsoft Dynamics Navision at BIHC. The role will ensure full adoption, effective utilization, compliance, and ease of use of the ERP system across Finance/Accounts, Procurement, Stores, Human Resources, and Payroll functions"
Contribute to the delivery of the College's strategy by promoting excellence in the use of Navision systems and supporting BIHC's Internationalization agenda.
Scope of the role:
System Administration & Configuration
User Support & Troubleshooting
Training & User Engagement

Your key Responsibilities:

1. Design, develop, test, and deploy system enhancements in line with approved user requirements.
2. Support and maintain Microsoft Dynamics NAV 2016 offering users solutions to their daily issues such as and not limited to back-end support, routine data uploads e.g. bank receipts, user access provisioning and de-provisioning.
3. Collaborate with users to ensure business requirements are met by providing simple solutions.
4. Ensure compliance with IT governance, data security, and best practices.
5. Conduct on desk and physical training to staff as per the plan and need basis.
6. Explore potential future plans to upgrade Dynamics 2016 to cloud based platform such as Business Central.
7. Analyze workflows and recommend process improvements using Navision tools.
8. Any other duties as assigned by management.

THE SKILLS AND COMPETENCES WE ARE LOOKING FOR:
Key Skills and Personal Attributes

• Deep knowledge of ERP System Functional areas especially finance, procurement, human resources and inventory management
• Ability to translate business needs and requirements into blended learning software training sessions in line with organization practices
• Excellent training and documentation skills
• Time Management – setting and meeting goals
• Solving problems and making decisions
• Good interpersonal and relation skills
• Effective communication – training, presentation and writing
• Ability to work independently
• Team player with strong analytical and problem-solving skills
• Required languages: English (Spoken: fluent | Written: fluent)

Education and Experience:

• Bachelor's degree in Information Technology or related field from a recognized institution with in-depth understanding of business processes, especially financial and inventory management.
• Experience in user systems requirements management
• Experience in CAL and AL development with test automation and performance toolkit. Knowledge of SQL and Transact-SQL.
• Knowledge in designing and customizing web portals.
• Training in Finance/Accounting will be an added advantage

HOW YOU CAN JOIN US:
Apply strictly through and or so as to reach us not later than Friday 10th October, 2024. Only shortlisted candidates will be contacted.
Job disclaimer and notification: BIHC is an equal opportunity employer and does not charge / accept any amount or security deposit from job seekers during the selection process or while inviting candidates for an interview.

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