Human Capital Business Partner

2 days ago

Nairobi, Nairobi Area, Kenya CCI Global Full time $70,000 - $120,000 per year

Purpose

To assist in the formulation and implementation of proactive Human Capital strategies and intervention methods in line with the business objectives.

To support managers and teams in business delivery through enhancing their capability to deliver, manage their people and implement change.

Responsibilities

  • Develop the medium-term Human Capital strategy for the business through analysis and consultation
  • Ensure that HC processes are simplified and administered efficiently
  • Provide advice and guidance on all HC issues to effectively support the business and manage risk
  • Facilitate the sound employer-employee relations through managing and overseeing effective and efficient implementation and compliance with labour laws
  • Provide coaching and upskilling on HC policies and procedures to ensure ongoing compliance
  • Conduct Skip levels and communicate themes and assist operations with action plans
  • Design and execute change management solutions that are inclusive and related to the strategic intent of the business
  • Partner with Employee Relations and Ops/BEFs to address behavioral issues
  • Drive Employment Equity
  • Promote diversity
  • Ensure adherence to policies
  • Ensure compliance to legal, business and client requirements
  • Identify and address HC risks and incidents
  • Investigate Whistleblowers
  • Identify and analyze attrition drivers and co-create solutions
  • Co-create strategies for a positive work climate and culture along with operations to energise employees, give meaning to work, minimize work disruption and maximise employee productivity.
  • Drive employee Wellness programmes
  • Drive and embed CCI culture and values
  • Ensure the implementation of performance management systems in collaboration with the relevant Centres of Excellence
  • Support line with interviews and selection
  • Manage the issuing of disciplinary actions

Skills and Competencies

  • People Management Skills; mentor and drive people development; ensure high levels of employee engagement
  • Strong and adaptable communication skills with the ability to influence and motivate
  • Active Listening skills
  • Coaching Skills; ability to deliver constructive feedback
  • Planning and Organisational Skills; defining performance standards and meeting service levels; manage resources; good time management
  • Good interpersonal skills
  • Strong analytical abilities; ability to collate, manage and analyze data
  • Adaptability / Flexibility
  • Problem solving skills and adept at trouble shooting
  • Ability to manage under pressure
  • Knowledge of legislative requirements
  • Excellent decision-making skills
  • Strong influencing skills
  • Good empathy and high EQ

Experience, Knowledge and Qualifications

  • Business Degree in Human Resources/ Psychology/Sociology or General Business Degree
  • 7-10 years' experience in a Human Resources or Management role
  • Previous experience in a call centre advantageous
  • Strong MS Excel and PowerPoint skills
  • Member of the IHRM.

How to Apply:

Send an email to with the Subject as Human Capital Business Partner

Closing date for applications: 14th September 2025.

NOTE: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

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