key accounts executive

JOB TITLE: KEY ACCOUNTS EXECUTIVE

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced Key Accounts Executive to work in Nairobi, Kenya

DUTIES & RESPONSIBILITIES:

• Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, physical, chat etc.
  
• Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
  
• Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
  
• Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
  
• Ensure service to client(s) is offered as per the SLA and within the contracted pricing
  
• Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
  
• Follow established procedures and protocols for handling customer inquiries, complaints, and feedback, resolving disputes as per B2B contract provisions,
  
• Keep accurate records of customer interactions, transactions, inquiries, and resolutions.
  
• Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
  
• Negotiate with clients on new business opportunities,
  
• Proactively manage business and operational risks,
  
• Provide administrative support e.g requisitions, payrolls, recruitment, etc to ensure all project stakeholders are adequately facilitated to for timely and in full service delivery
  
• Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to client.
  
• Participate in training and professional development activities to enhance customer service skills and knowledge.
  
• Prepare timely and accurate project reports for clients and internal stakeholders
  
• Overall responsible for the financial performance of the account(s) handled
  

KNOWLEDGE, SKILLS, AND EXPERIENCE:

· A Bachelor's degree from a recognized university in customer/international relations, Engineering or business related course

· At least 5 years' experience is a similar or closely related role

· Proven experience in office administration, customer service, or related roles.

· Experience working in a medium to large production/processing/manufacturing company

· Working knowledge of EHS in the production/processing/manufacturing industry

· Strong people management skills.

· Excellent communication and interpersonal skills.

· Analytical, problem solver with a keen interest in numbers

· Proficiency in office software

· Strong organizational skills and attention to detail.

· Ability to multitask and prioritize workload effectively.

· Experience working in a human resource outsourcing setting is an added advantage

Interested and qualified applicants should submit their applications through the link below.

Note:

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Requirements A Bachelor's degree from a recognized university in customer/international relations, Engineering or business related course

· At least 5 years' experience is a similar or closely related role

· Proven experience in office administration, customer service, or related roles.

· Experience working in a medium to large production/processing/manufacturing company

· Working knowledge of EHS in the production/processing/manufacturing industry

· Strong people management skills.

· Excellent communication and interpersonal skills.

· Analytical, problem solver with a keen interest in numbers

· Proficiency in office software

· Strong organizational skills and attention to detail.

· Ability to multitask and prioritize workload effectively.

· Experience working in a human resource outsourcing setting is an added advantage

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