Technical Service Specialist

Are you ready for a new beginning?
We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.
In This Role, Your Key Responsibilities Are

• Offer technical support, in conjunction with relevant technical support teams, related to product performance, at key accounts and channel partners.
• Work with regional Account Managers to grow existing business, and nurture new opportunities, and actively participate in the sales process.
• Supervise customer and distributor poultry trials, visit research facilities, and deliver detailed analyses of trial results.
• Maintain high-level relationships with key customers and influencers, especially nutritionists and vets.
• Investigate customer complaints and resolve industry issues on-site, including product applications and marketing efforts.
• Engage in professional trade associations and committees related to the poultry industry.
• Develop a deep understanding of the competitive landscape for gastrointestinal health products and services and equip distributors through value messaging against competitors.
• Work with Account managers to create annual account plans for key customers and channel partners for their long-term growth and ensure direction is in alignment with global marketing plans.
• Be able to represent Novonesis on industry forums and be the voice of our solutions in trade shows and conferences, when needed.

Potentially Relevant Experience

• Masters' or PhD in Animal Health and Nutrition, or related field.
• Understanding and experience in feed formulations involving probiotics and enzymes will be an advantage.
• Have 8-10 years' experience in Animal health and nutrition, with a solid understanding of application and product formulations.
• Strong drive, responsible, goal-oriented, well organized, and self-motivated, being able to develop regions independently.
• Willingness to travel ~50% of the time primarily in the assigned region when required.

Other Information

• Individual will report to the Commercial Lead of Animal Health and Nutrition Africa
• This is an individual contributor role.
• The role will be based in our Nairobi office, we operate in a hybrid model and mandate to be in the office at least 3 days a week, when not traveling.

Could our purpose be yours?
Then apply today
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at

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At Novonesis, We Are Committed To Maintaining a Safe And Transparent Recruitment Process. Please Be Aware Of Potential Scams Targeting Job Seekers And Take Note Of The Following

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.