customer service coordinator

2 weeks ago

Nairobi, Nairobi Area, Kenya Q-Sourcing Full time $40,000 - $60,000 per year

JOB TITLE: CUSTOMER SERVICE COORDINATOR

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a man power management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced Customer Service Coordinator to work in Nairobi, Kenya

Job Summary:

The role will be responsible for providing support in the FFL Imports /exports function effectively and efficiently in compliance with client and customer requirements.


DUTIES & RESPONSIBILITIES:

· Compliance with local authorities' requirement for imports/exports, including but not limited to:

ü Processing of permits and IDFs

ü Co-ordinate shipping & logistics activities per client requirements

ü Prepare Certificates such certificates of Origin, (EAC /COMESA)

ü Prepare and dispatch files for customs clearance

ü Generate other government agencies clearance documents

· Implement exports / imports SOPs

· Maintain exports/ imports records.

· Receive and record exports / imports customer orders

· Raise pro-forma invoices for customer orders

· Communicate with customers to obtain shipment approval as soon as possible

· Prepare export / imports documentation as per customer requirements

· Prepare export documentation to comply with terms of applicable letters of credit

· Capture orders in SAP and ensure pack and shelf-life requirements per market

· Support on induction process for new employees

· Engage with inspection authorities to ensure timely inspection

· Book approved consignments for transit

· Send pre/post alerts

· Track shipments to destination

· Maintain outbound shipments PODs

· Update clients as necessary.

· Participate in the implementation of departmental and site EMS objectives.


KNOWLEDGE, SKILLS, AND EXPERIENCE:

  • Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalents
  • Experience in Freight forwarding and customs clearance operations. Minimum 1 year experience
  • Excellent Communication skills
  • Decision–making, problem-solving, creativity
  • Analytical skills, attention to detail
  • Ability to interact at a high level with clients, senior management, and authorities
  • Ability to work in a team environment

· Ability to work independently with minimal supervision


Interested and qualified applicants should submit their applications through the link below.

Note:

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.



Requirements
  • Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalents
  • Experience in Freight forwarding and customs clearance operations. Minimum 1 year experience
  • Excellent Communication skills
  • Decision–making, problem-solving, creativity
  • Analytical skills, attention to detail
  • Ability to interact at a high level with clients, senior management, and authorities
  • Ability to work in a team environment

· Ability to work independently with minimal supervision



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