Customer Service Specialist

3 days ago

Nairobi, Nairobi Area, Kenya MIXA PAINTS Full time 150,000 - 300,000 per year

Company Description

Mixa Paints, based in Nairobi, Kenya, is a leading manufacturer of high-quality coatings for the automotive and wood refinishing sectors. Committed to excellence and innovation, Mixa Paints adheres to global standards in product performance, sustainability, and customer satisfaction. Our solutions are trusted by professionals across Africa for their durability, precision, and superior finish. We aim to become a regional benchmark in the coatings industry.

Role Description

This is a full-time onsite role for a Customer Service Specialist located in Nairobi County, Kenya. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, handling phone inquiries, and enhancing the overall customer experience. Daily tasks include responding to customer queries, managing complaints, and maintaining positive relationships with clients.

Qualifications

  • Proficiency in Customer Support and ensuring Customer Satisfaction
  • Strong Phone Etiquette and Customer Service skills
  • Experience in enhancing Customer Experience
  • Excellent verbal and written communication skills
  • Ability to work effectively in a team and manage time efficiently
  • Familiarity with customer service software and CRM tools is a plus
  • Bachelor's degree in Business, Communications, or related field is advantageous

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