Sales Associate- Private Seller

Department:
Sales

Location:
Nairobi

Description
The Sales Associate - Private Seller role at Peach Cars is responsible for supporting customers in the process of selling their vehicles. This role emphasizes building strong relationships with sellers to understand their needs and ensure a seamless selling experience. Overall, the incumbent will act as the primary contact for sellers, addressing inquiries and resolving issues; delivering excellent customer service through effective communication, and enhancing customer satisfaction throughout the selling process. This role is crucial to Peach Cars' success, as maintaining a strong supply of vehicles is essential for generating demand. It requires a commitment to positive outcomes and a dedication to fostering strong relationships with customers.

Key Responsibilities
Specifically, the Sales Associate-Private Seller at Peach can expect to undertake the below-listed tasks and activities:2. Guide sellers through the selling process and act as their primary point of contact.3. Support car sales transactions by assisting sellers in listing their vehicles effectively.4. Enhance the seller experience and communication by clearly articulating the selling process.5. Collaborate with internal teams to resolve any technical or operational issues that may affect sellers

• Build relationships with sellers and establish strong connections through personalized communication and successfully negotiate and close car sales.
• Establish and maintain strong relationships with sellers through personalized communication.
• Act as the primary point of contact, guiding sellers through the selling process.
• Understand the unique needs and preferences of individual sellers while addressing inquiries promptly to ensure a transparent selling experience.
• Manage the sales process from initial contact to closing the sale and ensure a smooth transition for the customer in line with company standard operating processes and policies.
• Provide step-by-step guidance tailored to meet the specific needs of sellers
• Address inquiries and offer personalized solutions throughout the selling journey.
• Assist sellers in effectively listing their vehicles by providing pricing guidance based on current market trends.
• Coordinate negotiations and closings to ensure accurate representation, facilitating successful sales outcomes.
• Clearly articulate the selling process, including terms and conditions, to ensure sellers fully understand what to expect.
• Educate sellers on platform features and benefits enhancing their overall selling experience.
• Handle seller concerns and disputes promptly and effectively to maintain satisfaction.
• Work collaboratively with internal teams to resolve any technical or operational issues impacting sellers.
• Provide regular reports on key performance indicators related to the vehicle selling process to track success and opportunities for improvement.

Requirements

• Educational Background: A Bachelor's degree in Business, Marketing, or a related field is preferred;
• Industry Experience: A minimum of 3 years of experience in automotive sales or a related field is preferred. However, a background in retail sales or customer experience can be beneficial for developing pertinent skills.
• Data Management: Proficiency in using CRM systems and other sales tools for tracking customer interactions and managing leads.
• Customer Relationship Management: Skills in building and maintaining strong customer relationships, including handling inquiries and complaints in a busy environment.
• Account Management: Proven experience in Account Management or Customer Success
• Communication Skills: Proficient in both verbal and written communication for effective customer interaction and the ability to present information clearly and persuasively to customers.