customer service representative call center

1 day ago

Nairobi, Nairobi Area, Kenya Solvo Global Full time $20,000 - $25,000 per year

CUSTOMER SERVICE REPRESENTATIVE
– Goodyear (Inktel)


Location:
Nairobi, Kenya


Schedule:

  • Training:
    Monday to Friday, 4:00 p.m. – 12:00 a.m. (local time)
  • Operations:
    Monday to Saturday, 4:00 p.m. – 4:00 a.m. (2 days off: Sunday + 1 weekday)


Inktel has arrived in Nairobi

We're excited to expand our team and welcome new talent to support Goodyear customers. If you're passionate about customer service and thrive in fast-paced environments, this opportunity is for you


Who We're Looking For:

We're seeking individuals with solid experience in
customer service via phone calls
, ideally in
BPO or Call Center environments
, who have supported consumers, distributors, or installers. This role requires a strong command of English and the ability to communicate professionally across
phone, chat, and email
.


Must-Have Qualifications:

  • 6 to 12 months of experience in
    Customer Service
    (BPO or Call Center)
  • Advanced English
    (spoken and written)
  • Strong tech skills and ability to navigate multiple systems
  • Ability to explain complex processes clearly over the phone
  • Skilled in identifying customer needs and providing effective solutions

Please note: If you do not meet these requirements, we kindly ask that you refrain from applying to this position.


Key Responsibilities:

  • Handle inbound calls related to tire orders and product inquiries
  • Provide technical and commercial support to customers and distributors
  • Switch between communication channels (phone, chat, email) as needed
  • Maintain up-to-date product knowledge
  • Deliver an exceptional customer experience

  • Call Center Representative

    1 week ago

    Nairobi, Nairobi Area, Kenya Sprinkville Networks Full time 120,000 - 240,000 per year

    Job Title:Call Center AgentDepartment:Customer Service / OperationsReports To:Customer Relation ManagerLocation:Nairobi.Job Purpose: To deliver exceptional customer service by handling inbound and outbound calls, responding to customer inquiries, resolving issue and promoting company products and services in a professional and efficient manner.Key...

  • Customer Service Representative/Receptionist

    7 days ago

    Nairobi, Nairobi Area, Kenya Vayacom Limited Full time 30,000 - 60,000 per year

    Job Title: Customer Service / ReceptionistLocation: NairobiCompany: Vayacom LimitedAbout the Company:Vayacom Limited is a fast-growing technology and internet services provider committed to delivering reliable connectivity and exceptional customer experiences. We are seeking a friendly, professional, and customer-oriented individual to join our team as...

  • Customer Service and Sales Representative

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Exotic Online Full time 144,000 - 720,000 per year

    Company DescriptionExotic Online is committed to driving technology by developing industry-leading solutions that enable faster, more efficient delivery of content to thousands of customers across Africa. We are dedicated to enhancing our technological capabilities and thrive on a sustainable growth trajectory built on innovation and excellence.Role...

  • quality assurance representative

    1 day ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time 300,000 - 600,000 per year

    We are a blue chip company, a leader in the broadcasting media sector. Due to expansionAnd growth, the following position has risen in our organization.Reporting to the Quality Assurance and Training Manager, the incumbent will beResponsible for doing evaluations on each representative in various functions and be able toGive constructive feedback and...

  • Contact Center Social Media Executive

    1 week ago

    Nairobi, Nairobi Area, Kenya Sun King Full time 600,000 - 1,200,000 per year

    Contact Center Social Media ExecutiveDepartment: EasyBuy Program ManagementEmployment Type: Permanent - Full TimeLocation: KenyaReporting To: Contact Center Team Manager - Social MediaDescription Job Location: Nairobi, KenyaAbout Role:As a Contact Centre Social Media Executive at Sun King, you'll play an essential role in shaping customer experiences and...

  • BPO Associate

    7 days ago

    Nairobi, Nairobi Area, Kenya VizxInternational Full time $10,000 - $20,000 per year

    About VIZX GlobalVIZX Global is a rapidly growing BPO and RPO firm on a mission to connect global enterprises with Africa's top talent. We provide outsourcing solutions in staffing, recruitment, back-office support, payroll, and contact center operations for clients across the USA, Europe, and Africa.We believe Africa, especially Kenya, is the next global...

  • Call Centre Intern

    1 day ago

    Nairobi, Nairobi Area, Kenya Umba Full time 1,200,000 - 3,600,000 per year

    About UmbaUmba is a pan-African digital bank serving customers in both Kenya and Nigeria. Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Africa by...

  • Customer Experience Executive

    1 day ago

    Nairobi, Nairobi Area, Kenya Wingubox Ltd Full time $15,000 - $30,000 per year

    Job DetailExperience 1 YearsIndustry Real Estate Investment and DevelopmentQualification College DiplomaJob DescriptionSIC Investment Co-operativeis an investment cooperative that pursues joint investment for its members, through Real Estate Investments, Marketable security, and Private Equity. The society seeks to transform the economic and social wellbeing...

  • Customer Care Representative

    1 day ago

    Nairobi, Nairobi Area, Kenya Shop Zetu Full time 600,000 - 1,200,000 per year

    Company DescriptionShop Zetu's mission is making fashion accessible across Africa. Shop Zetu is a fashion technology company that provides an e-commerce marketplace, infrastructure, and tools for fashion vendors to enable online fashion retail. The online marketplace currently serves over 300 fashion and beauty brands and more than 30,000 customers in...

  • Medical Devices Sales Representative

    3 days ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time 120,000 - 240,000 per year

    Job Title: Medical Devices Sales Representative Industry: Orthopedic & Physiotherapy ProductsJob SummaryWe are seeking an experienced and results-driven Sales representative to develop and execute comprehensive sales strategies that drive revenue and market share. This role requires a blend of strategic thinking, creative planning, and hands-on sales...