Customer Service Representative

11 hours ago

Nairobi, Nairobi Area, Kenya M365Connect Full time $20,000 - $30,000 per year

Customer Service Representative - IT Outreach Specialist

Location: Remote | Job Type: Full-time

About Us: We are a fast-growing European startup specializing in Microsoft solutions. Our team is passionate about innovation, collaboration, and building a strong brand presence across digital platforms. We're looking for motivated individuals eager to learn and grow with us

The Role: We are seeking a motivated and tech-savvy Customer Service Representative to join our outreach team. This role is crucial in maintaining and expanding our client base by engaging with top-tier IT companies and skilled Microsoft freelancers across Europe. Your mission will be to initiate contact, foster relationships, and articulate our unique value proposition to both potential clients and candidates.

Key Responsibilities:

  • Conduct cold calls and outreach efforts to potential IT clients and freelancers, explaining our services and the value we bring.
  • Maintain a high level of professionalism and resilience, continuing to engage prospects despite challenges or initial rejections.
  • Utilize excellent English communication skills to clearly convey messages and foster relationships.
  • Manage communications across multiple channels, ensuring all interactions align with our brand and service standards.
  • Collaborate with recruitment and marketing teams to align strategies and enhance outreach effectiveness.
  • Demonstrate a high awareness level of industry trends to effectively engage with tech-savvy clients and candidates.

Requirements:

  • Proven experience in customer service, particularly in making cold calls and conducting client outreach.
  • Exceptional command of the English language, both written and spoken.
  • Strong ability to handle pressure and maintain motivation, even when faced with challenges or no response.
  • Tech-savvy, with a keen understanding of IT and recruitment industries, especially in the context of Microsoft technologies.
  • Excellent interpersonal skills, with a talent for building relationships and influencing decision-makers.

What We Offer:

  • A competitive salary and benefits package.
  • A supportive environment that fosters professional growth and development.
  • The opportunity to work with major IT companies and talented freelancers across Europe.
  • A culture that values persistence, resilience, and a positive attitude in the face of challenges.

How to Apply: Interested candidates should submit their resume along with a cover letter detailing their experience in customer service and outreach, particularly within the IT or recruitment sector. Please send your application to by clicking the apply button

  • Customer Service Representatives

    11 hours ago

    Nairobi, Nairobi Area, Kenya FreshTalent Full time $32,000 per year

    Customer Service Representatives (Remote Contract)Pay: $60–$80 per hour Hours: 30–40 per week, flexible schedule Start Date: Immediate, 3–4 week projectRole OverviewWe are seeking experienced Customer Service Representatives to contribute to a cutting‑edge AI research project. In this role, you'll apply your expertise to diagnose and resolve...

  • Customer Service Representative

    11 hours ago

    Nairobi, Nairobi Area, Kenya Solvo Global Full time 1,200,000 - 2,400,000 per year

    As a Customer Service Representative at Sephora, you will play a vital role in delivering an exceptional customer experience. Driven by our Passion for People, you will provide client support via chat, assisting with client inquiries, troubleshooting, and general support. Your strong communication skills, positive attitude, and commitment to client...

  • customer service representative call center

    11 hours ago

    Nairobi, Nairobi Area, Kenya Solvo Global Full time $20,000 - $25,000 per year

    CUSTOMER SERVICE REPRESENTATIVE– Goodyear (Inktel)Location:Nairobi, KenyaSchedule:Training: Monday to Friday, 4:00 p.m. – 12:00 a.m. (local time)Operations: Monday to Saturday, 4:00 p.m. – 4:00 a.m. (2 days off: Sunday + 1 weekday)Inktel has arrived in NairobiWe're excited to expand our team and welcome new talent to support Goodyear customers. If...

  • Customer Care Representative

    11 hours ago

    Nairobi, Nairobi Area, Kenya Shop Zetu Full time 600,000 - 1,200,000 per year

    Company DescriptionShop Zetu's mission is making fashion accessible across Africa. Shop Zetu is a fashion technology company that provides an e-commerce marketplace, infrastructure, and tools for fashion vendors to enable online fashion retail. The online marketplace currently serves over 300 fashion and beauty brands and more than 30,000 customers in...

  • Customer Service Representative/Receptionist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Vayacom Limited Full time 30,000 - 60,000 per year

    Job Title: Customer Service / ReceptionistLocation: NairobiCompany: Vayacom LimitedAbout the Company:Vayacom Limited is a fast-growing technology and internet services provider committed to delivering reliable connectivity and exceptional customer experiences. We are seeking a friendly, professional, and customer-oriented individual to join our team as...

  • Customer Retention Representative

    11 hours ago

    Nairobi, Nairobi Area, Kenya SunCulture Full time 1,200,000 - 2,400,000 per year

    Position:Customer Retention RepresentativeReporting to:Customer Retention SupervisorLocation:NairobiRole type: Full-TimeAbout SunCulture:Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that...

  • Customer Retention Representative

    11 hours ago

    Nairobi, Nairobi Area, Kenya SunCulture Kenya Limited Full time 900,000 - 1,200,000 per year

    Position:Customer Retention RepresentativeReporting to:Customer Retention SupervisorLocation:NairobiRole type: Full-Time About SunCulture: Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology...

  • Trilingual Customer Service

    11 hours ago

    Nairobi, Nairobi Area, Kenya Solvo Global Careers Full time 200,000 - 400,000 per year

    Customer Service Representative (English & French)What You'll Be Doing: Handle calls and live chats like a pro. Manage up to 2 chats at once, replying fast, first message in 40 seconds, follow-ups under 2 minutes.Use templates to speed up responses and keep everything accurate.Keep the conversation flowing across 92 chats per day on average.Solve customer...

  • Customer Service Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Hillspan Insurance Brokers Full time 600,000 - 1,200,000 per year

    Company DescriptionHillspan Insurance Brokers Ltd is a fully fledged insurance brokerage and leading provider of insurance and risk management solutions. Our dynamic team of insurance professionals is committed to offering innovative and cutting-edge solutions that revolutionize the traditional insurance broking landscape. We focus on delivering exceptional...

  • Customer Service Specialist

    11 hours ago

    Nairobi, Nairobi Area, Kenya JIbu Kiambu Full time 300,000 - 600,000 per year

    Company DescriptionJibu Ruaka is a water purification organization that provides clean and purified water to different clients within the region of Ruaka.Role DescriptionThis is a full-time on-site role for a Customer Service specialist at Jibu Ruaka located along Limuru Road opposite Club Decimo in Nairobi County, Kenya. Working hours will be between 8.30am...