Customer Services Executive

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary:

We have an exciting opportunity for a Customer Services Executive to join our team in Mombasa. Reporting directly to the Customer Service Supervisor, the main responsibilities of this position will include coordination and liaison with overseas partners, shipping lines, clients and the relevant sales executive in order to ensure that clients and overseas partners are updated with the status of their shipments on a timely manner by way of sending the routing orders, nominations and closing the files on time.

The main purpose of the job is geared towards maximising profitability and customer satisfaction for the relevant sales executive. To assist customers in their purchasing decisions by providing detailed information along with freight options and pricing. In addition, will provide all on-going follow-up necessary to close the sale. Management of specific customer(s) within a region through daily communication and solicitation to generate freight and future business.

Contract: Permanent

Location: Mombasa, Kenya

In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future.

Key Duties and Responsibilities:

• Coordination - Communicating effectively with principal, customers along with the Sales Executive on a timely and accurate manner in order to ensure smooth delivery of services.
• Customer Satisfaction - Providing solutions to customers and aligning internal processes in order to achieve customer satisfaction.
• Respond to all incoming calls from customers who require information on our services. This information includes, but is not limited to pricing information (quotations), and product information.
• Prepare & send Import quotations to all customer & partner inquiries in a timely manner. Effectively articulate product information, features, and benefits, e.g. Rate Enquiries, Request for Quotations (RFQ's) etc.
• Effectively communicate with principal & POL offices as well as internal departments, Operations etc. Develop and maintain a professional working partnership with assigned customers and maintain a clear understanding of the customers changing industry and business needs.
• Monitor and manage commitments ensuring on timely delivery of shipments, and proactive communication is achieved with potential service situations.
• Communicate with Customer Service Supervisor on any customer issues such as late deliveries, detention or other problems that may occur.
• Participate in Customer Service and Sales meetings.

Who You Are:

• Degree or Diploma from any recognized university.
• Minimum of 2 to 3 years of industry experience.
• Good communication and PC skills.
• Able to work under pressure.
• Knowledge of geographic locations and the ability to calculate time and distance for these locations. Strong analytical and problem solving ability.
• Demonstrate above average organizational skills to effectively handle multiple priorities with short deadlines.
• Shipping Agency Experience is desirable but not essential

You Will Receive:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - we'll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme.
• Premium medical health insurance coverage.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

#WeAreInchcape

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.