Exports Manager M/F

General information

  EXPORTS MANAGER M/F General Information

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent   

Job description  Profile

FREIGHT FORWARDING MANAGEMENT
EXPORTS MANAGER M/F

 Contract

PERMANENT

 Location Job

Africa, Kenya, MOMBASA

 Contract length

Full time

Mission description

The Exports Manager leads the company's international growth by managing export operations, driving business development, optimizing logistics, ensuring regulatory compliance, and cultivating strong global partnerships.
Key Responsibilities
Export Strategy & Business Development

• Develop and execute export strategies targeting new and existing international markets.

• Identify and pursue new business opportunities through market research, lead generation, and outreach to distributors, agents, and importers.

• Build and nurture relationships with potential and current clients to grow revenue and market share.

Client Service & Relationship Management

• Resolve client concerns and ensure customer satisfaction.

• Conduct client visits, service surveys, and submit periodic reports.

• Guide customer service staff to deliver excellent service.

• Review and update client tariffs to reflect current service rates.
Regulatory & Compliance Oversight

• Ensure full compliance with export and customs regulations.

• Coordinate submission of bond returns to KRA and liaise with customs on timely documentation.

• Maintain and update export control procedures as required by law.

• Prepare for and support external audits and inspections.
Reporting & Documentation

• Submit accurate and timely reports on stock movement and warehouse activities to clients.

• Prepare regular departmental performance and management reports.

• Oversee the preparation and dispatch of all required export documents.
Finance & Revenue Assurance

• Approve service invoices and ensure billing aligns with services rendered.

• Monitor revenue collection and follow up on outstanding payments with the credit control team.

• Prepare and manage departmental budgets, ensuring targets are met.
Business Development

• Source new business opportunities and issue quotations to potential clients.

• Build long-term relationships that support company growth and market expansion.
Team Leadership & Staff Development

• Assign workloads, monitor performance, and coordinate staff training.

• Provide support and guidance to customer service and operations staff.

• Train staff on systems and ensure correct usage and updates.
Operational Coordination

• Manage daily operations and ensure smooth system functioning.

• Redirect client queries appropriately to ensure prompt responses.

Profile

Key Skills

• Communication

• Customer care

• Negotiation

• Analytical

• Managerial

• Computer literacy
Experience

• 5–8+ years of experience in export operations.

Personal Attributes

• Proactive

• Resilient

• Integrity

• Keen

• Interpersonal relations

• Team leader

• Confidentiality
Qualifications

• Bachelor's degree in International Business, Logistics, Supply Chain, or a related field.

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