Loan Recovery Intern

2 days ago

Nairobi, Nairobi Area, Kenya ENGIE Energy Access (Africa) Full time 30,000 - 60,000 per year

Department:Customer FinanceReporting Line:Collections ManagerLocation:Nairobi, KenyaAbout ENGIE Energy AccessENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d'Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.Job Purpose/MissionThe Loan Recovery Intern is responsible for the receivables risk management (RRM). This includes among others, Portfolio Management and Loan Workouts.ResponsibilitiesCarrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.Ensure proper documentation of open loan cases.Ensure customers are paying on time in assigned loan portfolioNegotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.Recommend and work with external service providers on portfolio management by escalating repossession cases.Customer education to customers on impact on loan non-repayments.Supporting the analysis of causes for portfolio deteriorationsProviding regular portfolio, compliance and routine report to the Loan Recovery Team Leader.Restructure loan repayment plan from delinquent clients as per policy and procedureKnowledge And SkillsExperience:Experience in customer relationship managementTeam playerComputer literacy, particularly good working knowledge of Microsoft ExcelSelf-starter with a passion for the role and EEA's mission to plug in the world.Qualifications:Holder of Bachelor's Degree in Business Administration or any other related field1-year Previous experience in loan recovery preferably in a call center setting.Language(s):EnglishKiswahiliTechnology:Experience in technology required for the roleENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengthsBusiness Unit: Supply & Energy ManagementDivision: ENGIE Energy AccessLegal Entity: Engie Mobisol Kenya LimitedProfessional Experience: Junior (experience < 3 years)Education Level: Bachelor's Degree

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