Direct Sales Agent

13 hours ago

Nairobi, Nairobi Area, Kenya CDL Full time 15,000 - 30,000 per year

To market and sell products and services to all customers professionally. The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate. Key Responsibilities 1. Generate Sales – as per Targets – for Airtime, Acquistions & Devices 2. Monitor  inventory and consignment stock for accurate balance of inventory movements and physical stock daily 3. Handle receive customer payments through all company -approved payment methods, manage daily cash float and account for daily sales 4. Support and implement the customer experience improvement strategies for increased sales 5. Offer technical support to customers especially on configuration of data devices Principal Outputs for this role 1. Revenue – Achieve set targets in Airtime, Routers, Handsets 2. Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & payments management/operational costs) 3. Quality Acquisitions – in terms of FRA, ARPU 4. Brand NPS  a. Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index b. Ticketing Customer Escalations & Offering First Level Resolution 5. New Business Development  a. Looking for new leads & closing them, b. Document, Track, Manage, & Grow Individual Customer Database PortfolioRequirements Diploma/Bachelor's Degree in Business, Marketing or related field Experience At least 1 year experience in sales Technical competencies  Marketing skills  Product Knowledge  Upselling and Cross selling  Solution Oriented  Customer relationship management. Core competencies  Customer focus  Networking and building partnerships  Influencing and negotiating  Analytical thinking Leadership competencies  Strategic orientation  Business Acumen  Results orientation  Developing self/others

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