BPO Intern

6 days ago

Nairobi Kenya VizxInternational Full time 120,000 - 240,000 per year

About VIZX Global

VIZX Global is a fast-growing BPO and RPO firm connecting global enterprises with Africa's top talent. We provide outsourcing solutions across staffing, contact center, payroll, and back-office operations for clients in the USA, Europe, and Africa.
Our mission is to showcase Africa, especially Kenya, as a world-class outsourcing destination, empowering the next generation of professionals through real-world experience.


Role Overview

We're looking for motivated and articulate interns who are eager to begin their careers in the Business Process Outsourcing (BPO) industry.

You'll receive practical exposure in customer communication, data handling, and global client support while developing essential call center and professional service skills.

Key Responsibilities

  • Handle mock and live inbound/outbound customer interactions under supervision.
  • Learn to use call center and CRM tools 
  • Support client projects by collecting data, logging calls, and documenting feedback.
  • Participate in training sessions on communication, customer service, and BPO fundamentals.
  • Assist BPO Associates in day-to-day client delivery and reporting tasks.
  • Uphold company values—Integrity, Excellence, Growth, Gratitude, and Community—in every interaction.


What You'll Gain

  • Hands-on experience in a real BPO environment.
  • Training in call handling, client communication, and customer support systems.
  • Coaching and mentorship from industry professionals.
  • Potential transition into a full-time BPO Associate role upon successful completion.


Requirements

  • Diploma or degree in Business, Communication, Customer Service, or related field.
  • Excellent written and verbal English communication.
  • Strong interpersonal and listening skills.
  • Eagerness to learn, adapt, and work in a fast-paced professional setting.
  • Availability for full-time internship (3–6 months) at our Nairobi office.


Nice to Have

  • Prior exposure to call center, telemarketing, or customer support roles (even academic projects).
  • Familiarity with CRM or virtual communication tools.


Why Join VIZX?

At VIZX, you'll be part of a purpose-driven company that's redefining Africa's role in global outsourcing.
We don't just offer internships, we build careers.

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