Brand Store Manager

5 days ago

Nairobi, Nairobi Area, Kenya SAASA B2E Full time $90,000 - $120,000 per year

Job Title
Kenya Micasso Brand Store Manager
Education Background

  • Bachelor's degree or above.

Experience Requirements

  • Minimum 5 years of store sales and management experience.
  • At least 3 years of cross-cultural management experience.
  • Minimum 2 years of sales management experience in building materials, preferably ceramic tiles or sanitary ware.
  • Experience directly managing a team of 10+ people.
  • Proven record of independently managing a showroom with monthly sales exceeding USD 100,000.
  • Age: below 40 years.

Professional Skills

  • Strong communication and coordination skills across departments.
  • Excellent command of English (listening, speaking, reading, writing)
  • Proficient in Microsoft Office (Excel, PowerPoint, Word).
  • Skilled in business communication via email.

Key Qualifications

  • Deep understanding of the entire store retail process.
  • Knowledge of marketing theory, methods, and techniques to improve sales performance.
  • Strong retail promotion and brand promotion experience.
  • High stress tolerance, achievement-driven, personable, and detail-oriented.
  • Strong analytical, decision-making, and crisis management capabilities.
  • Ability to summarize and analyze information effectively.

Core Abilities

  • Analyze and anticipate customer purchasing behavior to drive sales.
  • Plan sales strategies, innovate sales models, and organize store promotions.
  • Handle emergencies with sound decision-making.
  • Demonstrated cross-cultural and cross-language communication skills.
  • Personality traits: rigorous, steady, principled, responsible, discreet, and resilient under pressure.

Main Responsibilities
Sales & Marketing Management

  • Oversee all sales and marketing activities in the showroom.
  • Execute marketing campaigns within budget to maintain market leadership and drive growth.
  • Develop and implement product promotion strategies and event plans.

Operations & Administration

  • Maintain reporting systems (daily, weekly, monthly).
  • Ensure payment processes comply with company policies while safeguarding staff and customers.
  • Oversee the functionality of IT systems and showroom equipment.

Inventory Management

  • Track stock movements (inbound/outbound, transfers, sales) to prevent shortages.
  • Coordinate with suppliers and procurement for timely replenishment.
  • Ensure accurate labeling and well-organized product displays.

Customer Service & Satisfaction

  • Lead sales and service teams to improve customer experience.
  • Maintain and update customer databases and visitor records.
  • Manage wholesale and project orders, coordinating delivery logistics.

Showroom Presentation

  • Optimize product displays, layout, and customer flow for sales and aesthetics.
  • Maintain showroom cleanliness and presentation standards.

Team Management

  • Train staff in sales techniques, customer service, and inventory management.
  • Monitor employee performance, KPIs, and ensure compliance with company standards.

Cost & Profitability Control

  • Manage operating costs and expenses to ensure profitability.

Other Duties

  • Perform additional responsibilities assigned by management.

Additional Responsibilities

  • Train and motivate the team to achieve sales and performance targets.
  • Manage showroom staff, performance, KPIs, and employee relations.
  • Coordinate with warehouse, planning, and logistics departments to ensure smooth order fulfillment.
  • Develop and execute online promotion strategies (e.g., Douyin and at least three other online platforms).
  • Handle crisis management—report proactively to management in case of sales shortfalls or operational risks.

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