General Manager

Our client is a high-end lake-view destination that blends luxury hospitality with nature, offering guests a bespoke experience rooted in comfort, privacy, and service excellence. The property combines the charm of an exclusive lodge with the operational standards of a world-class boutique villa.

ROLE OVERVIEW

We are seeking a seasoned and strategic General Manager to oversee daily operations and long-term estate development. This role requires a hands-on, high-integrity leader with strong operational finesse, project management skills, and a proven track record in luxury hospitality. The GM will be responsible for curating outstanding guest experiences, managing multidisciplinary teams, ensuring operational efficiency, and spearheading property improvement initiatives.

KEY RESPONSIBILITIES

Property & Operations Oversight

• Lead day-to-day operations across all departments: F&B, housekeeping, front office, maintenance, and guest services.
  

• Maintain high standards of luxury, privacy, and guest satisfaction.
  

• Implement preventive maintenance plans and ensure all facilities are functional, well-maintained, and guest-ready.
  

• Ensure compliance with all hygiene, health, safety, and environmental policies.
  

Guest Experience Management

• Personally hosts VIP and return guests, creating memorable, relationship-driven experiences.
  

• Lead the team in anticipating guest needs and exceeding expectations through service personalization and discretion.
  

• Manage arrival briefings, guest check-ins, and check-outs to ensure seamless experiences.
  

• Oversee guest feedback collection and continuous service refinement.
  

Financial & Administrative Management

• Prepare and manage budgets, ensuring cost controls and alignment with profitability targets.
  

• Oversee procurement and accurate inventory control of consumables, beverages, maintenance supplies, and décor.
  

• Ensure proper billing, expense reporting, and financial documentation.
  

Project & Estate Development

• Oversee all ongoing and future development projects including upgrades, landscaping, structural improvements, and sustainability initiatives.
  

• Coordinate with contractors, consultants, and designers to ensure timely and quality execution of estate works.
  

• Provide strategic guidance on property growth, expansion, or new concepts.
  

Team Leadership & HR Oversight

• Recruit, train, and mentor a high-performing hospitality team aligned to standards.
  

• Ensure departmental accountability, uniform standards, grooming, and code of conduct are consistently enforced.
  

• Lead internal trainings and encourage cross-functional collaboration.
  

Brand, Sales & Stakeholder Engagement

• Work with owners and marketing consultants to uphold and evolve the brand.
  

• Support in positioning the estate as a premier getaway for luxury travelers, private bookings, and small events.
  

• Engage with local tourism partners, vendors, and luxury travel agents.
  

QUALIFICATIONS

• Degree or Postgraduate Diploma in Hospitality, Business Administration, or Estate Management.
  

• 10 years in hospitality, with at least 5 years in a General Manager or multi-property role in a luxury setting.
  

• Proficiency in hotel/estate systems and project coordination tools.
  

• Fluent in English; other languages are an added advantage.
  

IDEAL CANDIDATE PROFILE

• Senior leadership experience in managing boutique hotels, high-end lodges, or private luxury properties.
  

• Operationally hands-on, with deep understanding of hospitality SOPs and a refined service ethos.
  

• Financially savvy, with strong experience in budgeting, procurement, and cost control.
  

• A warm, present host and team mentor; excellent at managing people across departments and cultures.
  

• Strategic thinker with a track record of leading property improvement or expansion projects.
  

• Knowledge of eco-conscious practices and sustainable hospitality operations is a plus.