General Manager

5 days ago

Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time $90,000 - $120,000 per year
Location: Nairobi(Kenya
Reports to: Hotel Owner / Board of Directors
Industry: Hospitality
Fluency in Gujarati or Hindi is a required skill for this role.Cultural competence in Asian contexts is essential for this role

Job Purpose

The General Manager will oversee all aspects of the hotel's operations, driving excellence in guest experience, operational efficiency, and profitability. The role requires a seasoned hospitality professional with proven leadership in managing 3-star or similar category hotels, preferably with experience in Indian cuisine and hospitality standards to cater to a diverse clientele

Requirements Key Responsibilities

Operational Leadership
  • Direct and coordinate daily operations across Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, and Sales & Marketing.
  • Ensure smooth integration of Indian hospitality service culture within the hotel operations.
  • Enforce compliance with hospitality regulations, licensing laws, health & safety, and brand standards.
Guest Experience Management
  • Maintain high guest satisfaction ratings by ensuring personalized, culturally sensitive service.
  • Address and resolve guest feedback promptly and professionally.
  • Develop and implement guest loyalty programs.
Financial Management
  • Prepare and manage annual budgets, forecasts, and financial reports.
  • Monitor revenue streams, control costs, and implement strategies to maximize profitability.
  • Analyze performance data and adjust business strategies as needed.
Staff Management & Training
  • Recruit, train, and lead a multicultural team with an emphasis on service excellence.
  • Instill hospitality values reflecting Indian service traditions and etiquette.
  • Conduct performance reviews and implement development plans.
Sales & Marketing Support
  • Work with the sales team to attract corporate clients, event bookings, and tourist groups.
  • Promote the hotel in both local and international markets, particularly targeting Indian and South Asian communities.
  • Organize promotional events and seasonal offers to increase occupancy rates.

Food & Beverage Oversight
  • Collaborate with the F&B team to ensure quality and authenticity in Indian cuisine offerings.
  • Maintain high standards in menu planning, presentation, and hygiene.
Property Maintenance
  • Oversee regular maintenance and refurbishment to ensure the property remains in excellent condition.
  • Implement preventive maintenance schedules.
Qualifications & Experience
  • Bachelor's degree or diploma in Hospitality Management or related field.
  • Minimum 10 years' experience in hotel management, with at least 5 years in a senior role in the hospitality industry.
  • Proven track record in delivering strong financial results and guest satisfaction.
  • Previous experience in Indian hotels or restaurants will be an added advantage.
  • Strong leadership, communication, and problem-solving skills.
  • Proficiency in hotel management systems and MS Office.

Core Competencies
  • Strong business and financial acumen
  • Culturally adaptive leadership
  • Guest-centric mindset
  • Team building and people management
  • Sales and marketing insight
  • High integrity and professionalism

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