Business Development Associate

Company Description

ORCHID HR provides clients with human capital solutions aimed at improving employee and organizational performance while minimizing employment practice risks. Our expertise supports businesses in achieving their strategic goals through tailored HR services and consultancy. We prioritize optimizing workforce effectiveness and organizational success.

Role Description

This is a full-time, role located in Kampala, Uganda for a Business Development Associate. You will be responsible for driving market expansion and revenue growth in Uganda by identifying, acquiring, and managing business clients across fintech, e-commerce, logistics, travel, and remittance sectors. The role focuses on executing go-to-market strategies, developing strategic partnerships, and ensuring consistent delivery of high-quality client experiences. The position requires both remote collaboration and field-based engagement to establish and strengthen the organization's market presence across both regions.

Key Responsibilities:

Market Development & Expansion

·      Identify, prospect, and onboard new business clients across key target industries.

·      Develop and execute go-to-market and regional expansion strategies to increase market penetration.

·      Conduct market research to identify emerging opportunities, monitor competitors, and analyze trends within the digital finance and payments space.

Sales Execution & Client Acquisition

·      Manage the full sales cycle from lead generation to deal closure.

·      Develop tailored proposals and negotiate commercial terms to meet revenue and growth objectives.

·      Achieve individual and regional sales targets through proactive engagement and relationship building.

Client Relationship Management

·      Build and nurture long-term relationships with clients to ensure satisfaction and retention.

·      Serve as the primary point of contact for key accounts, providing consultative guidance and responsive support.

·      Help clients maximize product and service value through continuous engagement and follow-up.

Cross-functional Collaboration

·      Work closely with Product, Compliance, and Operations teams to ensure seamless client onboarding and service delivery.

·      Communicate client feedback and market insights to inform product improvements and business strategy.

·      Collaborate with Marketing to support campaigns, events, and other client engagement initiatives.

Performance Tracking & Reporting

·      Maintain accurate and up-to-date sales records using CRM tools.

·      Prepare regular reports on leads, conversions, revenue performance, and sales forecasts.

·      Monitor KPIs and recommend actions to improve sales effectiveness and client satisfaction.

Secondary Responsibilities

·      Represent the company at trade shows, conferences, and industry networking events.

·      Support partnership proposal preparation and presentations.

·      Contribute to strategic business planning and regional marketing initiatives.

·      Stay informed on emerging technologies, market regulations, and payment trends across Africa.

·      Support client due diligence and compliance processes.

Qualifications:

·      Bachelor's degree in Business, Marketing, Finance, or a related field.

·      Minimum of 3 years' experience in sales, business development, or partnerships within fintech, payments, banking, or related industries.

·      Demonstrated success in achieving and exceeding sales targets.

·      Experience in cross-border financial services, FX, or digital payment solutions is an added advantage.

·      Strong communication, presentation, and negotiation skills.

·      Proficiency in CRM software and Microsoft Office Suite.

·      Entrepreneurial mindset, high initiative, and ability to work independently and collaboratively.

·      Deep understanding of Uganda's business and financial landscape.