Sales and Operations Lead

Job Title: Sales and Operations Lead

Location:
Kenya

Department:
Sales

About Koolbuy:

Koolbuy is revolutionizing the way small businesses access refrigeration and cooling solutions. Through our Pay-As-You-Go model and smart technology, we make solar and non-solar freezers, air conditioners, and chillers affordable for everyday entrepreneurs. We're not just selling cooling — we're empowering income. We are looking for a dynamic and experienced Business Unit Head to lead our sales teams, drive growth, and ensure operational excellence.

Position Summary:

The Sales and Operations Lead will be responsible for developing and executing sales strategies, driving revenue growth, managing collections, and leading a high-performance team. This role demands a strategic thinker and effective leader with a deep understanding of market dynamics, customer needs, and financial performance management.

Key Responsibilities:

Sales Strategy & Execution

· Develop and implement comprehensive sales strategies to achieve and exceed revenue targets.

· Analyze market trends, customer behavior, and competitor activities to identify and capitalize on new business opportunities.

· Collaborate with marketing teams to design and execute impactful promotional campaigns and go-to-market strategies.

Team Leadership & Development

· Lead, mentor, and manage the sales team to drive performance and ensure goal attainment.

· Set clear performance expectations, conduct regular evaluations, and provide coaching for continuous improvement.

· Foster a collaborative and innovative team culture that supports the company's growth objectives.

Collections & Receivables Management

· Oversee the collections process to ensure the timely collection of outstanding payments.

· Develop and implement strategies to reduce Days Sales Outstanding (DSO) and improve cash flow.

· Monitor accounts receivable, identify trends, and provide detailed collection reports and analysis to senior management.

Client Relationship Management

· Conduct regular client visits to strengthen relationships and gain insights into client needs and satisfaction.

· Address client concerns and feedback promptly and professionally.

· Build and maintain long-term partnerships with key clients to drive retention and loyalty.

Business Performance & Reporting

· Prepare and present regular sales, revenue, and collections performance reports.

· Use data-driven insights to inform strategic decisions and optimize business unit performance.

· Work cross-functionally with finance, operations, and product teams to ensure alignment on business objectives.

Governance, Compliance & Risk Management

· Ensure compliance with internal policies, procedures, and regulatory requirements in all sales and collections activities.

· Identify potential risks in sales and collections processes and implement effective mitigation strategies.

Qualifications:

· Bachelor's degree in Business, Marketing, Finance, or a related field (MBA preferred).

· Minimum of 2-4 years of experience in sales leadership, business development, or commercial management, preferably in a B2B or electronics/appliance sector.

· Proven track record of meeting or exceeding sales targets and improving collection cycles.

· Strong analytical skills and experience with data-driven decision-making.

· Excellent leadership, interpersonal, and communication skills.

· Ability to thrive in a fast-paced, evolving environment with a hands-on, solution-oriented approach.

What We Offer:

· A purpose-driven role in a high-growth social enterprise.

· Opportunity to shape the direction of a key business unit.

· Competitive compensation and benefits.

· A collaborative and supportive work environment with room for growth.