Customer Service Coordinator

1 day ago

Nairobi Nairobi City Kenya Q-Sourcing Full time 1,200,000 - 2,400,000 per year

JOB TITLE: CUSTOMER SERVICE COORDINATORAbout This Job:Q -SourcingLimited trading as Q -Sourcing Servtec is a man power management solutions firmoperating in the East African Region in the countries of Uganda, Kenya,Tanzania, Rwanda, and South Sudan.On behalf ofour client, we are looking for a competent, skilled, and experienced Customer Service Coordinator to work in Nairobi, KenyaJob Summary:Therole will be responsible for providing support in the FFL Imports /exportsfunction effectively and efficiently in compliance with client and customerrequirements. DUTIES& RESPONSIBILITIES: · Compliance with local authorities' requirement forimports/exports, including but not limited to:ü  Processingof permits and IDFsü  Co -ordinate shipping& logistics activities per client requirementsü  PrepareCertificates such certificates of Origin, (EAC /COMESA)ü   Prepare and dispatch files for customsclearanceü  Generate othergovernment agencies clearance documents· Implement exports / imports SOPs· Maintain exports/ imports records.· Receive and record exports / imports customer orders· Raise pro -forma invoices for customer orders· Communicate with customers to obtain shipment approvalas soon as possible· Prepare export / imports documentation as per customerrequirements· Prepare export documentation to comply with terms of applicableletters of credit· Capture orders in SAP and ensure pack and shelf -life requirementsper market· Support on induction process for new employees· Engage with inspection authorities to ensure timelyinspection· Book approved consignments for transit· Send pre/post alerts· Track shipments to destination· Maintain outbound shipments PODs· Update clients as necessary.· Participate in the implementation of departmental andsite EMS objectives. KNOWLEDGE, SKILLS, AND EXPERIENCE:Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalentsExperience in Freight forwarding and customs clearance operations. Minimum 1 year experienceExcellent Communication skillsDecision–making, problem -solving, creativityAnalytical skills, attention to detailAbility to interact at a high level with clients, senior management, and authoritiesAbility to work in a team environment· Ability towork independently with minimal supervision Interestedand qualified applicants should submit their applications through the linkbelow.Note:Only shortlisted applicants will becontacted.Q -SOURCING SERVTEC IS AN EQUALOPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.   RequirementsCertification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalentsExperience in Freight forwarding and customs clearance operations. Minimum 1 year experienceExcellent Communication skillsDecision–making, problem -solving, creativityAnalytical skills, attention to detailAbility to interact at a high level with clients, senior management, and authoritiesAbility to work in a team environment· Ability towork independently with minimal supervision

  • Customer Experience Coordinator

    1 day ago

    Juja, Kiambu, P.O Box – , Nairobi, Kenya Space and Style Limited Full time $40,000 - $60,000 per year

    Space and Style Limited is dedicated to delivering exceptional products and services that exceed customer expectations. We are seeking a motivated and detail -oriented Customer Experience Executive & Coordinator to join our growing team. In this role, you will be instrumental in ensuring seamless and positive interactions between the company and our valued...

  • Customer Service

    1 day ago

    Nairobi, Nairobi Area, Kenya Antal Full time 1,200,000 - 3,600,000 per year

    Job briefGENERAL DUTIES OF THE FUNCTIONA global leader in the distribution of plastics and chemicals with multiple subsidiaries worldwide is looking for a Customer Service Representative. He/she is the contact for each client, he/she manages the client relationship (management of orders, contracts, disputes) and ensures that margins linked to contracts and...

  • Customer Service Agent

    1 day ago

    Nairobi, Nairobi Area, , Kenya Stratostaff East Africa Full time 30,000 - 60,000 per year

    ​JOB TITLE:     CUSTOMER SERVICE AGENT ​  PROFILEINTRODUCTION Our client,a multinational logistics company which specializes in cargo logistics, portterminal operations and maritime services is looking to bring onboard a CustomerService Agent who will be responsible for effectively carrying outorder management activities and manage customer...

  • Customer Service Officer

    1 day ago

    Nairobi Area, Nairobi City, , Kenya Bridge Talent Management Full time 600,000 - 800,000 per year

    About This Role: We are a leading player in Kenya's commercial baking and food manufacturing sector, known for delivering freshly baked goods to a wide network of customers across the country. With a strong emphasis on operational excellence and customer satisfaction, we've built a reputation for reliability and quality in the fast -moving consumer goods...

  • Customer Service Executive

    7 days ago

    Nairobi, Nairobi Area, Kenya Metrics Management Full time 900,000 - 1,200,000 per year

    Job Opportunity: Customer Support Executive (Internet Service Provider)Location: Nairobi, KenyaEmployment Type: Full-timeApplication Deadline: 11th November 2025, 5:00 PMIndustry: Telecommunications / Internet Service ProviderJob Summary:Our client, a fast-growing ISP in Nairobi, Town, is looking for a dynamic Customer Support Executives to join their team....

  • Customer Acquisition Associate

    1 day ago

    Nairobi, Nairobi City, , Kenya Greenwheels Electric Mobility Full time 1,200,000 - 2,400,000 per year

    Key ResponsibilitiesCustomer Engagement & Acquisition: Pitch services, explain onboarding requirements, support documentation needs, and follow up with prospects to drive conversions.Documentation & Record Keeping: Accurately update customer information in Airtable, Uber, and internal trackers; ensure customers are marked "Registered & Ready for...

  • Customer Service Representative

    1 day ago

    Kenya One Africa Place Cigna Group Full time 1,200,000 - 2,400,000 per year

    What does Cigna do? Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental...

  • Customer Service Supervisor

    1 day ago

    Nairobi, Nairobi Area, Kenya SunCulture Full time

    Position: Customer Service SupervisorReporting to: Head of Customer ServiceLocation: NairobiRole type: Full-TimeAbout SunCultureFounded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves...

  • Customer Service Support

    1 day ago

    Nairobi, Nairobi Area, Kenya Dev Centre House Ireland Full time 90,000 - 120,000 per year

    Company DescriptionDev Centre House helps enterprise clients transform their businesses digitally by providing expert software engineering services. Our teams have built software products used by millions of people. We are a highly motivated team of software people who believe that passion for work can impact the world through excellent code and beautiful...

  • Customer Service Specialist

    7 days ago

    Nairobi, Nairobi Area, Kenya JIbu Kiambu Full time 300,000 - 600,000 per year

    Company DescriptionJibu Ruaka is a water purification organization that provides clean and purified water to different clients within the region of Ruaka.Role DescriptionThis is a full-time on-site role for a Customer Service specialist at Jibu Ruaka located along Limuru Road opposite Club Decimo in Nairobi County, Kenya. Working hours will be between 8.30am...