Customer Service Specialist

2 days ago

Nairobi, Nairobi Area, Kenya JIbu Kiambu Full time 300,000 - 600,000 per year

Company Description

Jibu Ruaka is a water purification organization that provides clean and purified water to different clients within the region of Ruaka.

Role Description

This is a full-time on-site role for a Customer Service specialist at Jibu Ruaka located along Limuru Road opposite Club Decimo in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.

Salary : 25,000Ksh per month

They will be required to :

  • Receive calls from customers requiring delivery services.
  • Use a POS system to manage customer orders.
  • Phone call follow up on customer reception of order and payments made.
  • Providing excellent service to clients who come physically for their own products.
  • Following up customers for feedback on improvement of services.
  • Managing customer inquiries and concerns.

Qualifications

  • Experience in Customer service roles/Front office roles for over 3 years is required
  • Phone Etiquette, Customer Service, and Communication skills
  • Excellent interpersonal and organizational skills
  • Ability to multitask and prioritize tasks efficiently
  • Excellent verbal and written communication skills

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