Trilingual Customer Service
2 days ago
Customer Service Representative (English & French)
What You'll Be Doing:
Handle calls and live chats like a pro.
Manage up to 2 chats at once, replying fast, first message in 40 seconds, follow-ups under 2 minutes.
Use templates to speed up responses and keep everything accurate.
Keep the conversation flowing across 92 chats per day on average.
Solve customer issues related to orders, accounts, and products, making every interaction positive.
Take calls in English and French, offering solutions like refunds or replacements when needed.
Keep accurate records and work closely with your team to meet goals and exceed expectations.
Who We're Looking For
Fluent in French (C1 – written & spoken)
1+ year experience in customer service or similar roles
Excellent communication and problem-solving skills
Able to multitask and thrive in a fast-paced environment
Flexible and ready to work shifts
Comfortable taking a medium typing speed test
Proactive, independent, and eager to make a difference
Perks You'll Love
Transport allowance
Collaborative, growth-oriented work environment
Incentives in USD for hitting your KPIs
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