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Customer care jobs in Kenya. Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.
Housing Finance started operations with the main objective of implementing the government&rsquo… read more
Deposits of FPEA in Kenya were transferred to HFCK while the Tanzanian and Ugandan deposits were transferred to The Permanent Housing Finance Company of Tanzania and the Housing Finance Company of Uganda respectively.
Principal Accountabilities
To manage the day to day operations of the Ultimate Banking Lounges. To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations. To Issue account fulfilment tools and maintain records to ensure safe custody and timely delivery to customers To support the Ultimate Banking Relationship Managers with account opening, loan processing and handling customer queries Educate clients on the features and benefits of all products Cross-sell products to clients based on the needs Assist clients to complete paperwork and requirements to take up new products Notify client about deposit renewals Invite clients for Exclusive events Inform clients about new products/services/ lifestyle offers Make courtesy calls to clientsTechnical competencies:
Excellent Communication Skills Customer Service skills IT Skills Product knowledge Computer skills Ability to maintain strong relationships with customersGeneral competencies:
Interpersonal skills Team Player Listening skills Empathetic Professional Problem-solving Skills. EmpatheticMinimum Qualifications, Knowledge and Experience
Education: Bachelor’s Degree in a business-related field Experience: 4 year’s banking experienceRead>>>How a Professionally Written CV Can Ease Your Job Search
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