Customer Service Executive

4 weeks ago


Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

Deliver exceptional customer experiences to our clients by addressing inquiries, resolving issues, and providing guidance on digital lending and logbook loan services. Foster strong relationships with stakeholders and assist customers in navigating our online platform.

  • Serve as the primary point of contact for customer inquiries via phone, email, and live chat.
  • Provide accurate and timely information on digital lending and logbook loan products, including application processes, eligibility criteria, and repayment terms.
  • Assist customers in navigating our online platform, including account registration, loan applications, and document submissions.
  • Address customer concerns and inquiries with professionalism and empathy, ensuring prompt resolution.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Educate customers on financial literacy and responsible borrowing practices.
  • Adhere to regulatory guidelines and company policies to protect customer information.
  • Maintain accurate records of customer interactions, inquiries, and resolutions.
  • Participate in training programs to stay updated on industry trends and best practices.
  • Respond efficiently to customer inquiries on our text-based chat platform and social media channels.
  • Handle inbound calls and resolve queries related to all loan products.

To succeed, you need:

  • Bachelor's degree or Diploma in Business Administration or a related field.
  • 5 years of experience in customer service, preferably within the Micro Finance Services industry.
  • Excellent verbal and written communication skills, capable of articulating complex information clearly.
  • Strong interpersonal skills with the ability to empathize while maintaining professionalism.
  • Proficiency in digital communication channels and Microsoft Office applications.
  • Detail-oriented with exceptional organizational and multitasking abilities.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.

Send your application to hr@bayes.co.ke with the subject "Customer Service Executive" and indicate your salary expectations by COB October 05, 2024.



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