Customer Service

Customer Service Representative OpportunityWe are seeking a dedicated individual to join our team as a Customer Service Representative. The selected candidate will play a crucial role in offering support and assistance related to our products or services. Your main objective will be to address inquiries, concerns, or issues from customers in a courteous and...

Job PurposeThe Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. Duties and ResponsibilitiesGuide and lead the team members to deliver products & services that meet and exceed customers' requirements.Ensure customers are...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend.Job Requirements Bachelor's degree or...

Customer Service RepresentativeCustomer Service Representative SunCulture is a leading provider of innovative technology solutions for smallholder farming households in Africa. We are seeking a highly skilled and motivated Customer Service Representative to join our team. About the Role The Customer Service Representative will be responsible for handling a...

Bayes, which is the trading name of PI Capital is a diversified Kenyan Microfinance. This association gives the mobile lender access to a number of bankable services based on the robust technological infrastructure that its parent company has assembled. Bayes is an award-winning micro finance institution based in Nairobi, Kenya that provides mobile...

Deliver exceptional customer experiences to our clients by addressing inquiries, resolving issues, and providing guidance on digital lending and logbook loan services. Foster strong relationships with stakeholders and assist customers in navigating our online platform. Serve as the primary point of contact for customer inquiries via phone, email, and live...

Customer Service Executive (International Campaign) at Calltronix Contact & Training Centre, a business communication and collaboration process automation company, seeks a highly skilled professional to manage a large number of repair requests, solve customer issues, and provide exceptional customer service. Key Responsibilities: Manage a large number...

Customer Service Executive (International Campaign) sought for a business communication and collaboration process automation company to manage repair requests, provide exceptional customer service, and scale operations through automation and team collaboration. Key responsibilities include troubleshooting home repairs, managing a large volume of requests,...

Buying your favorite drink in Nairobi has proven to be quite a challenge. From the endless traffic jams, to the hassle of finding parking and queuing to pay. We found ourselves in situations, from BBQs and parties to catching football games over the weekend, where we needed to buy drinks without having to go through the inconveniences. All our efforts to...

Creating awareness of the product and service Maintaining good record of salesAnswering questions from customer to they satisfaction Follow up customers until they buyEducating the customer about the program and product

Leading the world in essentials for a better life. That's what Kimberly-Clark is all about. We place consumers at the center of everything we do. Billions worldwide choose our products to make a positive difference in their lives.Responsibilities Work closely with relevant stakeholder to ensure deliveries take place on time. Tracking of shipments, arranging...

What does Cigna do? Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental...

Mamasafi is an online platform that links households with the best qualified and vetted cleaning pros, offering affordable, quality and safe home cleaning services in their area. The cleaning pros are popularly known as 'Mamasafi' or 'Mamafua' which are Swahili words used to refer to a freelance Laundry service providing woman in Kenya.Role...

Role ContextThe Gateway Customer Service Executive is responsible for contacting customers on their shipments under customs process and informing them on the clearance requirements. The executive is also responsible for ensuring customer calls and inquiries are responded to within the set network standards; revenue targets are met through promoting and...

Keda Ceramics International Limited is a manufacturing company of ceramics tiles and sanitary ware located in Miwani, Kisumu County and sitting on 150 acres with its headquarters in Guangzhou, China.Duties and Responsibilities:Order preparation, goods issuing and payment follow up. Resolving customer complains. Receiving, processing and verifying customers...

Job SummaryThe Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication with customers to drive client loyalty and retention. The role is key in delivering the customer value proposition and adhering to the customer service charter.Key ResponsibilitiesContinually...

**Job Summary** Lead customer experience team to deliver exceptional service, drive innovation, and improve client satisfaction through strategic planning, process implementation, and staff development. Scales Technology Solutions is a private limited company registered in Kenya, offering a range of products and solutions, including weighing equipment,...

Shukran is transforming the tipping and financial services landscape for service workers in Kenya's hospitality industry. Our digital platform facilitates seamless tipping and financial inclusion, supporting service workers across hotels, restaurants, and tour operations.The Customer Success Fellow will assist in various aspects of customer support, user...

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality.About the role:As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loyalty to our...

The Customer Experience Executive role involves building trust with customers through open communication to drive loyalty and retention. The ideal candidate will have a strong understanding of financial solutions and market trends, with excellent interpersonal skills and a solutions-focused mindset. Key responsibilities include: Updating customer...