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Relationship Manager-Saccos

3 months ago

Nairobi, Kenya Family Bank Kenya Full time

ABOUT THE COMPANY

Family Bank became a fully-fledged commercial bank in May 2007. The Bank is regulated by the Central Bank of Kenya (CBK) and is also regularly inspected using CAMEL ratings which look at Capital, Assets, Management, Earnings and Liquidity. The bank is a member of the Deposit Protection Fund (DPF) meaning that customers’ deposits are protected.

JOB SUMMARY

The purpose of the role is to build and sustain a rapport with SACCOS - Saving and Credit Cooperative Societies. The key responsibility being; customer acquisition, retention and income generation from the sales of the banks products.The Person:The ideal candidate must possess the following:QualificationsBachelor’s degree in Commerce/Business related field.Key Competencies and AttributesA clear understanding of the SACCOs operating environment.Demonstrated networks within the focus group – SACCOs.High level of cooperation with others and is responsive to the bank’s and team’s needs.AMC/CFT training/knowledge.Strong presentation skill-set.Good analytical skills.Highly effective communication and collaboration skills.Demonstrate the capability to build and maintain strong relationships.Good negotiation skills.Active listening skills.Pleasant and able to relate well in diverse social set ups and teams.Upholds high standard of Professionalism, integrity and respect for others.ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 7th August 2024. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

RESPONSIBILITIES

Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.Deposit mobilization with a focus on SACCOs.Ensure growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the focus institutions.On-boarding new clients, Identify and address customer needs, ensuring that the overall service provided is in line with customer expectations.Achieving Income generation target through the existing customers and recruitment into digital financial services.Keeping abreast of developments in the SACCOs environment both locally and internationally.Advisory to customers and guidance through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.Prepare Customer sales coverage plans to ensure each relationship is managed according to the Bank’s customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are maintained.Manage existing relationships to deepen the relationship for Business Banking solutions.Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.Adherence of all bank’s prescribed processes, standard operating procedures and Central Bank prudential requirements.Role Models the Brand and Corporate Values of the Bank both internally and externally.

REQUIRED SKILLS

Budgeting, financial planning, Account management (bank), Marketing, Compliance, Customer support, CRM systems, Customer service, Sales strategy, Business development

REQUIRED EDUCATION

Bachelor's degree