Debt Collection Agent at Mogo Finance

4 weeks ago

Nairobi, Kenya Mogo Finance Full time

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.

What you will do:

Send reminders on debt payment deadlines to customers using phone, email, and letters.
Process and maintain debt collection correspondences and other documents.
Follow the execution of contractual liabilities of customers, provide observation of customer payment deadlines and ensuring the debt is collected on time.
Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and status.
Give suggestions on debt collection process improvements.
Achieve the set targets
Any other duty assigned

What you will need:

Diploma/Degree in Business Administration, Marketing, or related field.
At least 2 years of relevant experience as Debt Collector/ Customer Support
Specialist, or DC Specialist, preferably in a Financial Institution
Excellent communication and interpersonal skills.
Strong analytical & problem-solving skills.
Ability to adapt quickly and work independently.
Fluent in English and Swahili

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