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Debt Collection Agent
3 months ago
ABOUT THE COMPANY
MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents. MOGO Kenya provides car financing for used cars, logbook loans and boda-boda loans. We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 2 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of 700 professionals. Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team. Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.
JOB SUMMARY
WHAT YOU WILL NEED:Diploma/Degree in Business Administration, Marketing, or related field.At least 2 years of relevant experience as Debt Collector/ Customer Support Specialist, or DC Specialist, preferably in a Financial InstitutionExcellent communication and interpersonal skills.Strong analytical & problem-solving skills.Ability to adapt quickly and work independently.Fluent in English and Swahili
RESPONSIBILITIES
Send reminders on debt payment deadlines to customers using phone, email, and letters.Process and maintain debt collection correspondences and other documents.Follow the execution of contractual liabilities of customers, provide observation of customer payment deadlines and ensuring the debt is collected on time.Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and status.Give suggestions on debt collection process improvements.Achieve the set targetsAny other duty assigned
REQUIRED SKILLS
Compliance, Reporting, Tax management, Auditing of accounts, Accounting
REQUIRED EDUCATION
Diploma, Associate's degree
