Customer Support Executive
1 month ago
About the job Customer Support Executive - Apparel & Garment Industry
Main Purpose Of The Position
To build a positive company image and offer dedicated customer satisfaction.
Read>>How To Answer Why You Want This Job?
Roles & Responsibilities
Manning reception and redirecting calls to the concerned person. Cold calls and generating leads for the Sales team. Fixing appointments for the Sales team Sending quotation with the specified format to the client as per the advice from the Management Following up on the quotation sent to convert to order and convey clients concern to Management Generating report on the quotation and the status for the regular meetings. Sending sample to the client and following up on correction and final approval. Liaise with the dispatch team for delivery schedules. Attending to complaints and directing them to the relevant persons/departments. Preparing documents for tender/ contract pre-qualifications. Preparing documents and submission of tenders. Following up with the client and checking if the quality of service and goods offered were satisfactory. Cultivating and nurturing positive customer relationships to foster loyalty and instill a sense of trust in the brand. Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution. Awareness of the company products to effectively respond to questions.General reports:
Daily activity log. Call receiving register - recording calls details i.e. Name of person, to whom, reason for the call (new inquiry, general inquiry, product inquiry, quotation inquiry, negotiation inquiry, delivery inquiry, complaints). Quotation and conversion report give a report every day on the quotation sent and follow up. Visitors report: Visitor names; dates; Who, Visited departments; reason; time of visit; remarks. Sample stocks report to be given on monthly basis. Sample movement report have a record on sent to whom, by who, when, collected back or not.Qualification:
Degree or Diploma in Customer Relations Management or Business administration. Thorough understanding of customer supportExperience:
At least 3 Years Experience in the field or similar field. Experience with report preparation.Read>>CV Advice from Hiring Managers: What They Really Look For
Knowledge, Skills & Abilities
Excellent verbal and written communication skills Effective interpersonally and attentive to details Proficient in computer applications Well-organized and responsible with problem-solving skills Keen to details Reporting skills Work ethics A team player with high level of dedication Ability to juggle multiple tasks on sometimes short deadlinesClick Here To Apply
-
Customer Support Executive
4 weeks ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeWe are seeking a Customer Support Executive for the Apparel & Garment Industry to build a positive company image and offer dedicated customer satisfaction.Main Responsibilities:Manning reception and redirecting calls to the concerned personCold calls and generating leads for the Sales teamFixing appointments for the Sales teamSending quotations with...
-
Customer Support Executive
1 month ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer Support Executive - Apparel & Garment Industry job requires building a positive company image and offering dedicated customer satisfaction. The ideal candidate will have a degree or diploma in Customer Relations Management or Business Administration, with at least 3 years of experience in customer support. They will be responsible for: Manning...
-
Customer Service Executive
1 month ago
Nairobi, Nairobi Area, Kenya Calltronix Contact & Training Centre Full timeCustomer Service Executive (International Campaign) at Calltronix Contact & Training Centre, a business communication and collaboration process automation company, seeks a highly skilled professional to manage a large number of repair requests, solve customer issues, and provide exceptional customer service. Key Responsibilities: Manage a large number...
-
Customer support
4 weeks ago
Nairobi, Nairobi Area, Kenya Aseka Agencies Full time 30,000 - 43,000 per monthJoin Our Dynamic Team as a Customer Support SpecialistWe are on the hunt for a skilled Distribution Associate to become part of our dedicated workforce. In this role, you will be tasked with:Coordinating the timely distribution of products across various locations.Ensuring that deliveries are precise and punctual.Exhibiting a keen eye for detail to maintain...
-
Customer Service Executive
4 weeks ago
Nairobi, Nairobi Area, Kenya Calltronix Contact & Training Centre Full timeCustomer Service Executive (International Campaign) sought for a business communication and collaboration process automation company to manage repair requests, provide exceptional customer service, and scale operations through automation and team collaboration. Key responsibilities include troubleshooting home repairs, managing a large volume of requests,...
-
Customer Support and Credit Associate
4 weeks ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeManage customer portfolio, ensuring timely collections, repairs, and issue resolution. Develop and execute customer plans, maintain accurate customer data, and monitor sanitation and hygiene standards. Engage customers to prevent closures and improve operational status. Requirements include a diploma or degree in business management, debt collection, or...
-
Customer Experience Executive
4 weeks ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeThe Customer Experience Executive role involves building trust with customers through open communication to drive loyalty and retention. The ideal candidate will have a strong understanding of financial solutions and market trends, with excellent interpersonal skills and a solutions-focused mindset. Key responsibilities include: Updating customer...
-
Customer Support Professional
9 hours ago
Nairobi, Nairobi Area, Kenya Liberty Full time 45,000 - 60,000 per monthCompany OverviewLiberty is a leading organization dedicated to delivering exceptional customer experiences. We are seeking an experienced professional to join our team as a Customer Support Professional.Job SummaryWe are looking for a skilled and dedicated individual to provide top-notch customer support and administration services. The successful candidate...
-
Customer Support Liaison
9 hours ago
Nairobi, Nairobi Area, Kenya Nexa solutions Full time 35,000 - 50,000 per monthAbout Nexa Solutions:Nexa Solutions is a dynamic and innovative company that values exceptional customer service.Job Description:We are seeking a skilled Customer Support Liaison to join our team. As the main point of contact for our clients, you will be responsible for handling inquiries, resolving issues, and ensuring an outstanding customer experience.Key...
-
Customer Service Executive
4 weeks ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeDeliver exceptional customer experiences to our clients by addressing inquiries, resolving issues, and providing guidance on digital lending and logbook loan services. Foster strong relationships with stakeholders and assist customers in navigating our online platform. Serve as the primary point of contact for customer inquiries via phone, email, and live...
-
Customer Experience Executive
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeJob Summary The Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication with customers to drive client loyalty and retention. The role is key in delivering the customer value proposition and adhering to the customer service charter. Key...
-
Customer Support and Credit Associate
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeAbout Fresh Life Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. Our innovative solutions are designed to suit the realities of todays cities, which are densely populated and...
-
Customer Support Representative
9 hours ago
Nairobi, Nairobi Area, Kenya GROWTHSPERE ORGANIZATION Full time 7,500 - 10,800As a Customer Support Representative at GROWTHSPERE ORGANIZATION, you will play a vital role in providing assistance to consumers via digital platforms. Your primary goal is to create a seamless and favorable interaction by resolving customer issues and offering advice on products and services.Key Responsibilities:Engage with clients and understand their...
-
Customer Service Executive
4 weeks ago
Nairobi, Kenya Corporate Staffing Services Full timeBayes, which is the trading name of PI Capital is a diversified Kenyan Microfinance. This association gives the mobile lender access to a number of bankable services based on the robust technological infrastructure that its parent company has assembled. Bayes is an award-winning micro finance institution based in Nairobi, Kenya that provides mobile...
-
Executive Support Professional
12 hours ago
Nairobi, Nairobi Area, Kenya Trackstar Full time 15,000 - 30,000 per monthJob Summary We are looking for an Executive Support Professional to provide administrative support to our management team and ensure the smooth operation of our daily activities.The successful candidate will have excellent organizational skills, be able to prioritize tasks effectively, and maintain confidentiality when handling sensitive information.
-
Executive Support Professional
9 hours ago
Nairobi, Nairobi Area, Kenya Trackstar Full time 15,000 - 30,000 per monthJob Summary We are looking for an Executive Support Professional to provide administrative support to our management team and ensure the smooth operation of our daily activities.The successful candidate will have excellent organizational skills, be able to prioritize tasks effectively, and maintain confidentiality when handling sensitive information.
-
Customer Experience Executive
4 weeks ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeBuild sustainable relationships with customers through open communication, delivering customer value propositions, and leveraging strong bonds to create loyalty and satisfaction. Key responsibilities include updating customer profiles, providing informed market analysis, ensuring portfolio accuracy, and offering personalized solutions. The ideal candidate...
-
Customer Support Representative
9 hours ago
Nairobi, Nairobi Area, Kenya Aseka Agencies Full time 30,000 - 43,000 per monthAbout Aseka AgenciesWe are a dynamic organization seeking a skilled Distribution Associate to join our dedicated workforce.As a Distribution Associate, you will be tasked with coordinating the timely distribution of products across various locations.Ensuring that deliveries are precise and punctual.Exhibiting a keen eye for detail to maintain quality...
-
Customer Service Executive
1 month ago
Nairobi, Kenya Calltronix Contact & Training Centre Full timeCalltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Customer Service Executive (International Campaign) Key Responsibilities: Manage a large number...
-
Customer Service/Support
3 weeks ago
Nairobi, Nairobi Area, Kenya Weider LTD Full time 24,000 - 53,000 per monthWe are seeking a talented Distribution Associate to join our committed team. Your responsibilities will include:Managing the systematic distribution of products to diverse locations.Guaranteeing that shipments are accurate and timely.Demonstrating strong attention to detail to uphold quality standards.The successful candidate should have:Excellent...