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Associate Network Engineer L1

2 months ago

Nairobi, Nairobi Area, Kenya NTT Full time

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Associate Networking Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

What you'll be doing

Key Responsibilities:

  • Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
  • Functions jointly with the Implementation Engineering team to meet client requirements.
  • Action less complex configurations and installations.
  • Attend to less complex break/fix events during project lifecycle.
  • Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
  • Performs any other related task as required.


Knowledge, Skills and Attributes:

  • Basic understanding and appreciation of technical design principles.
  • Ability to develop an understanding of fundamental project and administration processes.
  • Displays a strong learning orientation.
  • Good verbal communication skills.
  • Demonstrate a client service orientation.
  • Hands-on proactive in approach.
  • The ability to work overtime when required.
  • Some exposure to deployments for less complex tasks.

Academic Qualification and Certifications:

  • Bachelor's degree or equivalent in Information Technology or Computing or related field.
  • Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIA, ACMA etc.


Required Experience:

  • Some work experience in technical implementation engineering, specific to Networking technologies.
  • Some experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
  • Some experience in diagnosis and troubleshooting.

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today