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Customer Service Assistant at

3 months ago

Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time
One HR information system to manage your employees' entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.

Job Summary:
Our Client in the Event management services are looking to hire a Customer Service Assistant to handle complaints, provide appropriate solutions for customers, handle social media Management and follow up to resolve any issues their customers experience

Key Responsibilities:
Answering all calls on the customer service line and attending to all calls promptly as required.
Handling of internal and external correspondence through email and physical.
Invoicing and receipting all jobs done.
General office administration – including Filing
Preparation of weekly payroll for operations
Checking and responding to the company email promptly
Debt collection and updating debtors list regularly
Reconciliation of ORDER and PAYMENT for each job.

Coordinating with Operations and Linen store team on orders and delivery –issuing confirmed orders to them & briefing them on the requirements for each.

Receiving clients who come to the office / inviting clients to the office:

Organizing demos for them
Advising clients
Dealing with any queries / clarification needed

Attracting potential clients by answering product and service questions and giving them information about our products and services
Compile Tender / Pre qualification documents within the set deadline.
Marketing – Getting new customers from existing database & other sources – Increasing Customer base.
Social media – Sales & Marketing – update facebook page regularly, activate & maintain Social media sites eg.
Instagram, linked-in & other social media platforms & respond to any queries.
Any other tasks as assigned from time to time.

Requirements

Bachelor's Degree in Business Administration/Public Relations from a recognized institution.
2 Years experience in Customer Service Management
Good communication skills.
Excellent knowledge of MS Office & Excel.

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