Customer Service Executive

2 months ago

Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

Job Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate will play a pivotal role in ensuring exceptional patient experiences through effective communication, problem resolution, and proactive service delivery.

Key Responsibilities:

  • Receive Clients: Greet and receive patients and visitors, ensuring they feel welcome and attended to promptly.

  • Direct Clients: Provide clear directions to patients and visitors to various hospital departments and facilities.

  • Floor Management: Act as a floor manager to assist clients in navigating the hospital premises, ensuring they reach their destinations smoothly.

  • Handle Inquiries: Answer patient and visitor inquiries on the hospital floor, providing accurate information and assistance.

  • Appointment Management: Manage patient appointments, admissions, and discharge processes efficiently.

  • Collaboration: Work closely with medical and administrative teams to address patient needs and ensure seamless service delivery.

  • Complaint Resolution: Handle complaints and escalations with empathy and professionalism, striving for satisfactory resolutions.

  • Record Maintenance: Maintain accurate records of patient interactions and transactions.

  • Policy Adherence: Uphold hospital policies regarding patient confidentiality and service standards.

  • Continuous Improvement: Contribute to continuous improvement initiatives in customer service processes.

    Qualifications:
    • A diploma or Bachelor's degree in Business Administration, Healthcare Management, or related field preferred.

    • Proven experience in customer service or patient relations in a hospital is MANDATORY.

    • Excellent communication skills, both verbal and written.

    • Strong interpersonal skills with a customer-focused approach.

    • Ability to work under pressure and handle challenging situations with composure.

    • Proficiency in MS Office and healthcare management software is desirable.

      How To Apply

      Interested candidates are invited to submit their resume and a cover letter with subject of the email being Customer Service Executive. Provide details of your relevant experience and qualifications, current and expected salaries to by 1st Aug 2024.
      Veteran Mission Hospital is an equal opportunity employer and does not require applicants to pay for anything at any given stage of the recruitment process.

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