Regional Branding and CX Manager

2 months ago


Nairobi, Nairobi Area, Kenya Mantrac Kenya Ltd Full time

Responsible for leading execution of communication strategies and plans for brand and customer experience within designated territories, developing regional branding strategies aligned with Dealer Brand vision, ensuring consistency across all touch-points, and driving customer-centric initiatives to enhance brand growth and customer satisfaction. Key responsibilities include brand strategy and management, customer experience management, market research and insights, cross-functional collaboration, and budget and stakeholder management. Qualifications include a Bachelor's degree in Marketing or related field, 7-10 years of experience in brand management and CX, strong leadership, communication, and analytical skills, and proficiency in CRM and digital marketing tools. Fluency in English is also required.


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