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Regional Operations Manager

4 months ago

Nairobi, Nairobi Area, Kenya Africa Healthcare Network Kenya Ltd Full time

JOB SUMMARY

Desired Competencies:Bachelor's degree required; and experience in a health-related field. Masters ideal.At least 5 years of work experience in the private or public sector, with increasing levels of responsibility and leadershipAbility to develop strong relationships with external stakeholdersAbility to work independently and effectively in high-pressure, fast-paced environment and handle multiple tasks simultaneously with minimal supervision; set priorities, delegate and work independentlyExperience conceiving, planning and executing programs or projects with verifiable resultsAbility to mentor and lead teams for strong consistent performanceAbility to work with limited budgets and human resources without extensive structural or operational supportExceptional communication, analytical and problem solving skillsHigh levels of proficiency in Microsoft Word, Excel, PowerPointStrong work ethic and flexibility, respectful of local norms and culture, ability to work with humility and urgencyWillingness and ability to get into the weeds, and solve problems at hand if neededKnowledge of global healthcare systemsPassion for the mission of expanding access to high quality careAbility to travel with the region 25% to 50% of the timeAnd any other tasks as may be directed from time to time

RESPONSIBILITIES

Strategy Formulation & Execution:Partner with the Country Director in defining the overall strategy for the region, develop clear operational plans for execution, and continually identify opportunities to add value and maximize impactWork with country management to ensure robust policies and systems, in alignment with global policies and compliance with local lawEnsure that new clinics are implemented with sound practices (managerial, technical, financial, etc) and that the processes and activities adhere to the organizations policies, legal and contractual obligations, and global standardsIdentify areas within the technical teams (biomedical, medical, clinical operations, center management) where we can improve operations, reduce cost while improving care outcomes and work with senior country leadership to roll-outLeadership/ Administration:Work with the Country Director to set targets for key metrics across their centers (including clinical metrics)Coordinate the activities of the centers and resolve any queries that arise from Center Heads and other center-level staffLead and inspire center management to ensure high quality patient careReview, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.Oversee management of each center's daily operations, including contracting with vendors, compliance with local laws, etcPlan and execute specific initiatives as developed with country managementLead regular meetings with staff and provide training, feedback and mentoringEnsure all centers are appropriately staffed and within line for staffing targets and overtimeEnsure all equipment at centers is functional and work with regional BME to ensure functional centers and machinesWork with Center Head on all Center Maintenance and required fixesBusiness Development & Volume Growth:Work with Center Head to strategize, plan and execute on center growth initiatives including but not limited to screening camps, outreach education, and CKD registry maintenanceIdentify, assess and establish additional partnerships within the region, as appropriateSupport the New Centers team to ensure delivery of new centers on schedule and within budgetHelp plan and successful launch New Centers in their regionsFinancial Management:Oversee the financial management of clinics with the region, working alongside the local finance lead, including monthly cash flow and financial reporting, audits, cash allocations, and budget forecasting and planningExternal Relations:Nurture relationships and liaise professionally with hospital partners, multi-lateral, public institutions, etc and maintain a thorough understanding of the health landscape in the regionDevelop communication materials, make presentations and represent at public forums in the regionMaintain appropriate communication with management to ensure that global capabilities are being fully leveraged

REQUIRED SKILLS

Office administration, management, Supervision, Operative management, People management, Public health

REQUIRED EDUCATION

Bachelor's degree