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Customer Service Executive
3 months ago
iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.
SummaryISON Xperiences Kenya is seeking motivated and experienced Debt Collection Specialists to join our team in Westlands.
The successful candidate will be responsible for ensuring collection targets are met, advising on areas of improvement, and maintaining positive relationships with clients.
Key Responsibilities:
Contacting debtors to collect outstanding payments
Negotiating repayment plans with debtors
Recording and updating account information in the database
Advising on areas of improvement in debt collection strategies
Ensuring compliance with all relevant regulations and company policies
Meeting monthly collection targets
Preparing regular reports on the status of collections
Requirements
Required Qualifications and Skills:
Bachelor's degree
At least one year of experience in a reputable debt collection agency.
Excellent communication and negotiation skills
Strong problem-solving abilities
Attention to detail and ability to work under pressure
Proficiency in Microsoft Office Suite
Preferred Qualifications:
Experience in banking or financial services
Knowledge of debt collection laws and regulations in Kenya
Work Conditions:
Flexible to work extra hours to meet business needs
