Head SME

4 weeks ago

Nairobi, Nairobi Area, Kenya Ecobank Kenya Full time

ABOUT THE COMPANY

Ecobank Transnational Incorporated (ETI) acquired 75% of EABS Bank on the 16th of June 2008, and the bank consequently changed its name to Ecobank Kenya Limited.

JOB SUMMARY

Qualification & ExperienceBachelors degree in a business related courseAt least 10 years experience in financial services with a focus on relationship management

RESPONSIBILITIES

Business PerformancePut in place strategy and annually approved target market document with complete information on customer segmentation, target names, products, services, revenues and profitability. Utilize the customer segmentation to drive growth and sustainability of financials and revenues in conjunction with Head of Commercial Banking. Prepare and deliver on approved budgets. Agree individual annual and monthly targets with direct reports. Identify and initiate business development activities to achieve the set targets. Maximum NPL of 3% of portfolio and 1% of portfolio revenues. Build and maintain productive relationships across units to support the delivery of the Unit's goals. Ensure all due incomes are duly booked and correctly recorded. Track and maintain divisional performance records including sales tracker, deposits, risk assets, provisions, incomes, costs and all relevant performance indicators on a daily, weekly, monthly, quarterly and annual basis including reconciliation with financial control.Relationship Management & Customer ServiceEstablish strong relationships with key customers business partners, Central Bank, Shareholders, local community etc. and leverage on this to gain a deeper insight of the business and develop the portfolio. Achieve minimum of 5 products per customer and wallet share targets. Achieve minimum customer satisfaction rating of 'very satisfied'. Deliver service within SLAs. Own and monitor escalated customer and regulatory queries/complaints and resolutions process. In-depth understanding of competitor activities, financial service trends and banking practices both nationally and internationally in order to continually stay ahead of the market in customer solutions. Continuously feedback into the development of solutions based products development.Risk, Governance & ControlOwn and manage the unit's strategic credit risks and governance issues in line with Group policy and procedures. Work closely with Credit and Risk to monitor the credit portfolio of the unit, initiate proposals for new facilities or facility modifications and grow a healthy portfolio. Pro-actively and timeously identify potential problems and formulate appropriate risk mitigating strategies. Ensure own and Unit's compliance to legal and regulatory banking requirements, audits and any other credit or governance directives. Ensure adherence to all Group Policies and Procedures including; the CAP Manual, the Credit Policy Manual, Anti-Money Laundering policy and the Code of Business Ethics etc.People ManagementSelection, appraisal and performance of direct reports including delivery of all KPIs. Maintain and develop a culture of high performance, mutual respect, values and reputation in the Unit. Actively work with Head of Commercial Banking, to identify any operational and resource gaps (people, budget and equipment). Understand and communicate clearly the business strategy of Commercial Banking and Unit in a manner that enables buy in of the Unit. Implement at least one training per quarter for all staff. Motivate and engage the team to deliver on the unit's set targets. Share knowledge and best practice with team members and other Unit head

REQUIRED SKILLS

Risk management, Budgeting, financial planning, Strategizing, People management, Team leadership

REQUIRED EDUCATION

Bachelor's degree

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