Skills Trainer and Knowledge Developer

1 week ago

Tatu City, Kenya beBeeTraining Full time

We are seeking a dynamic and experienced Training and Development Professional to help us enhance the skills and knowledge of our employees.

Key Responsibilities:

  • Conduct new hire trainings (up to 12-week programs)
  • Conduct ongoing service, product, and policy training
  • Develop and deliver comprehensive training programs tailored to the needs of departments and teams
  • Conduct training sessions, workshops, and seminars both in-person and virtually
  • Assess training needs through surveys, interviews, and consultations with managers
  • Evaluate the effectiveness of training programs and make necessary adjustments
  • Collaborate with subject matter experts to ensure training content is accurate and up-to-date
  • Maintain training records and track employee progress
  • Provide coaching and support to employees to enhance their professional development
  • Meet with supervisors to identify coaching opportunities
  • Aid the sales department in enhancing sales performance by coaching and training agents

Job Requirements:

  • Bachelor's degree in Human Resources, Education, Business Administration, or related field required
  • Certification in training or instructional design (e.g. CPTM, ATD) is a plus
  • Call Center experience is a plus
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams
  • Potential to travel internationally to deliver training and development programs at various company locations
  • Strong presentation and facilitation skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and manage multiple projects simultaneously
  • Experience with e-learning platforms and tools
  • Familiarity with performance coaching or mentoring is desirable
  • Ability to adapt training for diverse audiences and learning styles
  • Travel industry background is a plus
  • Must be people-oriented, patient, flexible, organized, and able to work independently with astute interpersonal problem-solving skills

Work Schedule:

  • Flexible to work Monday through Friday Pacific Time with occasional weekends

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