Software Implementation Director

4 weeks ago


Nairobi, Nairobi Area, Kenya Nathan HR Human Resources Full time

Job Overview

We are seeking an experienced Project Delivery Manager to lead our customer-facing implementation projects at Nathan HR Human Resources while ensuring timely and efficient software delivery.

Key Responsibilities:

Implementation Leadership:

  • Lead the end-to-end implementation process of software solutions for our clients.
  • Develop and manage detailed project plans, including timelines, milestones, and deliverables.
  • Monitor project progress, identify potential risks, and implement mitigation strategies to ensure on-time delivery.

Customer Engagement:

  • Serve as the Escalation point of contact for customers during the implementation process.
  • Establish strong relationships with clients, ensuring their needs and expectations are met.
  • Conduct regular status meetings with customers to provide updates, address concerns, and align on project goals.

Team Coordination:

  • Collaborate with cross-functional teams, including development, QA, and support, to ensure seamless project execution.
  • Facilitate communication between internal teams and customers to resolve any issues promptly.

Quality Assurance:

  • Ensure that the implemented solutions meet the highest quality standards and align with customer requirements.
  • Oversee user acceptance testing (UAT) and ensure any issues are addressed before final delivery.

Qualifications:

  • 8-10 years of experience in software implementation, project management, or a related role.
  • Proven experience in managing customer-facing projects and delivering software solutions.
  • Strong understanding of project management methodologies and tools.

Estimated Salary: $120,000 - $150,000 per year

This role is based in [location], which has a cost of living index of 100. The estimated salary range takes into account the local market conditions and industry standards.



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