Account Service Lead

5 days ago


Nairobi, Nairobi Area, Kenya Smart Sales Full time
Job Overview

The Account Manager role at Smart Sales is a critical position that requires a unique blend of relationship management skills, sales growth expertise, and project coordination abilities. The successful candidate will be responsible for enhancing client satisfaction and loyalty, driving revenue growth, and delivering exceptional customer service.

Key Responsibilities:

  • Client Relationship Management: Establish and maintain strong relationships with clients, including interior designers, architects, project managers, and property managers. Provide personalized solutions and exceptional service to meet client needs.
  • Sales and Business Development: Identify opportunities for upselling and cross-selling products to existing clients, and explore new business opportunities within the industry. Contribute to client acquisition and expand the company's market share.
  • Project Coordination: Collaborate with clients to gather project requirements, ensure clarity on timelines and deliverables, and coordinate closely with internal teams to manage the delivery and installation of products.
  • Reporting and Administration: Maintain detailed and accurate records of all client interactions, sales activities, and project updates using CRM systems. Prepare and present account performance reports and market trends to management.


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