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Account Management Executive
1 week ago
About this Role:
We are Stawi Experiences, a leading Employee Experience and Events Agency in East and Central Africa, serving top brands across the region.
This position is crucial in our team, focused on providing exceptional customer service to meet client needs and exceed expectations.
Main Responsibilities:
- Foster strong relationships with clients, understanding their unique requirements and expectations.
- Communicate proactively with clients to keep them informed and address any concerns.
- Regularly review client satisfaction and identify opportunities for improvement.
Event Planning and Execution:
- Work closely with internal teams to ensure seamless event planning and execution.
- Oversee event logistics with the Head of Operations, including venue selection, vendor coordination, and timeline management.
- Monitor event budgets and ensure adherence to financial guidelines.
- Address any issues that may arise during the event, ensuring a smooth experience for clients and attendees.
Post-Event Evaluation:
- Conduct post-event evaluations and gather feedback from clients and attendees.
- Analyze event debriefs to identify areas for improvement and future opportunities.
- Prepare detailed event reports for internal and external stakeholders.
Candidates should have:
- Bachelor's degree in Event Management, Hospitality, or a related field.
- 4+ years of experience in event planning and management.
- Strong project management and organizational skills.
- Excellent communication and interpersonal skills.
- Proficiency in event planning software and tools.
- A passion for delivering exceptional customer experiences.
- Ability to work under pressure and meet tight deadlines.
- Strong attention to detail.