African Healthcare Support Specialist

13 hours ago

Nairobi, Kenya beBeeCare Full time
Healthcare Representative">

The Contact Centre Care Agent is responsible for managing all incoming calls to the 24/7 Contact Centre.

Key Responsibilities include:

  • Answering incoming telephone calls in a professional manner at all times.
  • Working with providers and the Case management team to manage the admission and discharge process of Old Mutual Members
  • Managing requests for services from providers, intermediaries, and clients, providing information on available benefits per scheme policy and services.
  • Processing pre-authorization requests for outpatient services.
  • Providing health information to customers via approved resources.
  • Completing accurate and timely documentation of all services provided to callers.
  • Escalating / liaising with claims/ care teams on any issues which require further consultation.
  • In conjunction with Smart applications resolving card issues raised at the point of service.
  • Attending all required training sessions and meetings.
  • Normal contact centre duties including carrying out customer surveys, social media and email management.

Required Skills and Qualifications:

Competences

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