Scheme Loan Administrative Officer

Job Summary:

The incumbent will be responsible for providing administrative support to Workplace Banking Schemes through invoicing, reconciliations, portfolio management and early debt collection management.

Key responsibilities:

 The Incumbent will report to the Workplace Banking Lead and will be responsible for:

• Timely and accurate preparation of schedules for invoicing and submitting the same to scheme companies.
• Following up on the invoices to employers to ensure 100% adoption.
• Thorough real time reconciliation of schedules to determine dropped/under-booked loans and engaging with employers on cause or reinstatement.
• Timely preparation of reports of dropped loans and determining the route cause for dropped loans with a view of taking corrective measures.
• Monitoring and following up of payments due from schemes, facilitating application of the funds and subsequent reconciliation.
• Maintaining a monthly tracker of loan repayment funds receipt and application.
• Preparing a monthly report on invoice adoption.
• Executing rollovers or restructures for qualifying Check off loans to stop further regression.
• Facilitation of refunds/misrouted funds to the employer and other payments to ensure a nil balance GL suspense.
• Reconciling schedules for salary processing for Government of Kenya.
• Responsible for stop orders issuance for schemes as a risk control officer.
• Following up on payments of existing customers who migrate to employers with no existing Memorandum of Understanding with the bank for continued remittance.
• Ownership and follow through for resolution of customers who have disputed deductions.
• Maintaining excellent Relationships to with all the scheme companies.
• In liaison with WPB RM, ensure good performance of allocated portfolio in terms on Portfolio at Risk and Non-Performing Loans.
• Monitoring of allocated portfolio to curb and cure any arrears and early vintages in good time.
• Identify and document any risk associated with allocated portfolio and raise concerns with the team leader with a view of mitigating the risk.
• Responsible for reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.
• Takes primary responsibility for managing and minimizing the inherent and potential Risks
• Embracing a culture of Pamoja, support for each other and commitment to the branch and the Bank goals and aspirations

Qualifications and Competencies

• Bachelor's degree from a recognized institution
• Minimum of 1 years working experience in the Banking Industry; with relevant experience in portfolio management, scheme loan administration duties and risk management.
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
• Able to apply financial knowledge and skills to achieve business goals.
• Able to identify and minimize potential and inherent risks.
• Proficient in the use of Banking and office management systems, Advanced excel knowledge a must with demonstrated experience in dealing with large data.
• Focused and able to spot business opportunities
• Building networks and maintaining strong relationships
• Has passion and drive to achieve results under difficult circumstances.
• Strong interpersonal skills to manage stakeholders at all levels
• Good problem-solving skills.
• Analytical skills and attention to detail
• Strong oral and written communication skills

If you believe you meet the above requirements log onto our  and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 26th December 2025.