Parts Sales Representative

2 weeks ago

Nairobi, Nairobi Area, Kenya Nu Health Agency Ltd. Full time $104,000 - $130,878 per year

JOB SUMMARY

We are seeking a motivated and customer-oriented Counter Salesman to join our team in the automotive parts department. The ideal candidate will have prior experience in auto dealerships, with strong knowledge of spare parts and excellent customer service skills. This role involves attending to walk-in and telephone inquiries, identifying and selling the correct automotive parts, and supporting the parts department in achieving sales and service goals. The candidate should be capable of working in a fast-paced environment while maintaining accuracy and professionalism.

JOB QUALIFICATIONS

  1. Must have experience working with branded automotive car dealerships (OEM or authorized dealers)
  2. Minimum 2–3 years of experience in automotive parts sales or a similar role
  3. Education: High school certificate / Intermediate level, Diploma in Automobile Engineering or related technical field
  4. Candidates who have basic knowledge Arabic communication skills and have worked in the GCC or outside Kenya with dealers are at an advantage.
  5. Strong customer service and interpersonal skills
  6. Familiarity with automotive parts catalogs, inventory systems, and counter sales operations

JOB RESPONSIBILITIES:

  • Attend to all customer enquiries, provide product and technical information and parts availability, estimates to satisfy customer needs, upselling and conclude sales in a profitable manner.
  • Prepare parts counter for daily parts sales operations to receive customers, meet external and internal customers demand in line with AABC and Brands standards.
  • Keep records of parts sales estimates and follow up of enquires.
  • Attend to all telephonic enquires to support external enquires.
  • Coordinate parts receipts, binning and stock updates and stores arrangements.
  • Assist in annual inventory and perpetual inventory during stock count.
  • Ensure Customer satisfaction and customer retention and data base and cash customer accounts management.
  • Loss sales data input, new model parts enquiry information gathering and pass on to procurement for demand planning.

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