Sales Representative

6 days ago

Nairobi, Nairobi Area, Kenya Dorbe Leit Consulting Full time 420,000 per year
Company Description

Our client is a technology company that is working to connect over 1 million homes in Africa to satelite internet services. This role reports to the Business Manager.

Job Description

Job Purpose: To drive the acquisition of new customers and maximize sales revenue by effectively presenting products/services, actively generating and nurturing leads, converting leads, and ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Generating and Nurturing Leads:
    • Proactively identify and pursue new sales opportunities through various channels, including referrals, community engagement, and local events.
    • Distribute marketing materials and engage in local promotional activities to attract potential customers.
    • Capture and qualify lead information accurately in the CRM system for follow-up.
    • Follow up diligently on all assigned leads (walk-ins, web inquiries, phone calls) to move them through the sales pipeline.
  • Achieving Sales Targets (Units Sold & Revenue Generated):
    • Proactively engage with walk-in customers and follow up on leads to identify their needs and recommend suitable products/services.
    • Conduct effective product demonstrations and articulate value propositions to prospective customers.
    • Negotiate and close deals to meet or exceed weekly and monthly unit and revenue targets.
    • Maintain an in-depth knowledge of the product, pricing, and promotional offers.
  • Customer Conversion:
    • Develop and implement effective sales techniques to convert inquiries and leads into successful sales.
    • Address customer objections and concerns professionally to move them through the sales funnel.
    • Maintain accurate records of customer interactions and conversion outcomes.
  • Ensuring Customer Satisfaction:
    • Provide excellent pre-sale and post-sale customer service, ensuring a positive customer experience.
    • Actively solicit and respond to customer feedback (e.g., through quick surveys or ratings).
    • Resolve customer queries or escalate issues promptly to ensure customer satisfaction and loyalty.
  • Reporting & Administration:
    • Accurately record all sales transactions, lead sources, and customer data.
    • Provide regular reports on sales performance, conversion rates, and customer feedback to the Business Manager.
Qualifications

2 years of aggressive sales experience selling technology solutions in Kenya.

Additional Information

Starting salary is Kshs 35,000 per month. 

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