Sales Representative

1 day ago

Nairobi, Nairobi Area, Kenya Solvo Global Full time 900,000 - 1,200,000 per year


Sales Representative – Reservations

We're hiring a
Sales Representative – Reservations
to join our vibrant and goal-driven team In this role, you'll speak with potential customers over the phone, guide them through the booking process, and use proven sales techniques to convert interest into confirmed reservations. Every interaction is an opportunity to deliver an exceptional experience and help someone book with confidence.


Key Responsibilities

  • Persuasively close reservation sales over the phone with clarity and confidence.
  • Provide friendly, professional support throughout the booking process.
  • Actively listen to customer needs and address concerns with empathy and expertise.
  • Apply proven sales strategies to achieve high conversion rates.
  • Deliver exceptional customer experiences with precision and care.
  • Consistently meet and exceed sales, quality, and attendance targets.


Skills & Competencies

  • Customer Service Excellence
    : Handle inquiries professionally and resolve issues with ease.
  • Sales & Persuasion
    : Confidently influence customer decisions and close deals.
  • Active Listening
    : Understand customer needs and respond with clarity and empathy.
  • Attention to Detail
    : Ensure accurate data entry and booking information.
  • Tech-Savvy
    : Comfortable using reservation systems, CRMs, and digital tools.
  • Time Management
    : Handle multiple calls while maintaining high service standards.
  • Team Collaboration
    : Share knowledge and support team goals.


Requirements

  • Excellent command of spoken and written English.
  • Previous experience in sales or call center environments is preferred.
  • Outstanding communication skills and a customer-first mindset.
  • Self-motivated, eager to learn, and results-driven.


Benefits

  • Competitive salary.
  • Performance-based bonuses.
  • Monetary transportation allowance.
  • Opportunities for growth and development within the company.

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