Account Manager

4 days ago

Nairobi, Nairobi Area, Kenya Scope Markets Full time 1,200,000 - 2,400,000 per year

About us:

Scope Markets Kenya, part of Rostro Group, is a fast-growing financial services provider, offering online trading and offshore investing solutions to clients across the country. Regulated by the Capital Markets Authority (CMA) of Kenya, we are dedicated to delivering top-quality trading infrastructure designed for everyone from beginners to seasoned institutional traders.

We make trading and investing simple, with access to over 40,000 financial instruments on trusted platforms like MT5, IRESS and more. Whether you're just getting started or already have experience, we provide competitive pricing, seamless trading conditions, and endless opportunities to grow wherever you are on your trading and or investing journey.


 The Role:

The agent will be part of the primary contact team, responsible for converting and retaining leads interested in global financial markets. They will manage assigned leads from partners and IBs, guiding them from initial interest to active trading.

Key responsibilities include introducing clients to financial markets, our products, and platform features, while maintaining a professional image through voice and online communication. The agent will manage the client relationship beyond the acquisition stage to ensure long-term engagement.

 How You Can Make a Difference:

  • Serve as the primary contact for customers across calls, emails, and online channels.
    Introduce clients to our brand, products, and available resources. 
  • Respond to inquiries, resolve issues, and ensure high levels of customer satisfaction and engagement. 
  • Manage and nurture lead databases, advancing prospects through the sales funnel with timely follow-ups. 
  • Conduct inbound and outbound calls, delivering personalized and professional service. 
  • Accurately log all customer interactions and follow established procedures. 
  • Identify customer needs, provide clear product information, and capitalize on upsell opportunities. 
  • Maintain strong, up-to-date product knowledge and project confidence in every interaction. 
  • Build and sustain meaningful customer relationships based on trust and value. 
  • Monitor and report customer feedback and trends to relevant departments. 
  • Continuously work on improving performance and knowledge to enhance customer experience. 
  • Escalate complex issues to supervisors when necessary. 


Requirements: 

  • Bachelor's degree in Business or a related field 
  • Minimum 1 year of experience in the Forex and trading environment 
  • Background in financial services 
  • Experience in planning and implementing sales strategies 
  • Experience in customer relationship management 

 Skills and Competencies:

  • Superior interpersonal and communication skills, both written and verbal 
  • Ability to communicate effectively, convince, and challenge when needed 
  • Proactive, self-starter mindset 
  • Strong listening skills and a keen sense of service 
  • Highly disciplined and organized with strong attention to detail 
  • Flexible, invested, and maintains a constructive attitude 

 Personal Specifications:

  • Passionate about financial markets and client engagement 
  • Eager to grow and thrive in a performance-driven environment 
  • Committed to continuous improvement and professional development 

  • Account Manager

    4 days ago

    Nairobi, Nairobi Area, Kenya ShipShap Full time 900,000 - 1,200,000 per year

    About ShipShap KenyaShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.Role SummaryWe are seeking...

  • Account Manager

    4 days ago

    Nairobi, Nairobi Area, Kenya ShipShap Full time 900,000 - 1,200,000 per year

    About ShipShap KenyaShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.Role SummaryWe are...

  • Account Manager

    4 days ago

    Nairobi, Nairobi Area, Kenya ShipShap Full time 900,000 - 1,200,000 per year

    About ShipShap Kenya ShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently. Role Summary We are...

  • Account Manager

    6 days ago

    Nairobi, Nairobi Area, Kenya Hewlett Packard Enterprise Full time 600,000 - 1,200,000 per year

    Selectium Kenyais seekingAccount Managerto join ourHewlett Packard Enterpriseteam inKenya.Job ScopeThe Account Manager is accountable for the promotion of the company products/services, through a well-defined strategy and sound partnerships with existing/potential partners. S/He works towards optimizing sales volumes and champions marketing programs.Main...

  • Account Manager

    13 hours ago

    Nairobi, Nairobi Area, Kenya Omreki Digital Full time 900,000 - 1,200,000 per year

    Company DescriptionOmreki Digital is a leading web design company specializing in creating visually stunning and highly functional websites for diverse clients. Our experienced team of designers and developers is committed to crafting user-friendly websites that drive business success in the digital age. Our services include custom website design and...

  • Account Manager

    1 week ago

    Nairobi, Nairobi Area, Kenya Beijing Foreign Enterprise Management Consultants Co.,Ltd. Full time 60,000 - 120,000 per year

    On Behalf of Huawei Kenya, we looking to hire an Account Manager. The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand...

  • Account Manager

    6 days ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time $60,000 - $120,000 per year

    Position:Account Manager (Non‑Bank B2B/B2C)Location: RemoteStatus: Full‑time (40 hours/week)Schedule & Availability: Monday–Friday, 9:00 AM–7:00 PM U.S. hours with core coverage forCST & MST time zones; reachable during U.S. working hours (approx. 9:30 AM–7:00 PM ESToverlap).Weekends & U.S. Holidays OFFThis is a senior, hands‑on role combining...

  • Account Manager

    4 days ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time $80,000 - $120,000 per year

    Position:Account Manager (Non‑Bank B2B/B2C) Location: Remote Status: Full‑time (40 hours/week) Schedule & Availability: Monday–Friday, 9:00 AM–7:00 PM U.S. hours with core coverage for CST & MST time zones; reachable during U.S. working hours (approx. 9:30 AM–7:00 PM EST overlap).Weekends & U.S. Holidays OFF This is a senior, hands‑on...

  • Key Account Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Crestwood Marketing & Communications Full time 600,000 - 1,200,000 per year

    Company DescriptionCrestwood Marketing & Communications is an integrated communications agency dedicated to solving complex business, brand, marketing and communications challenges through strategic and innovative approaches. Our competent and creative team comprises experts in communication, public relations, advertising, and marketing. We specialize in...

  • Associate Account Manager

    1 week ago

    Nairobi, Nairobi Area, Kenya CloudPlexo Full time 600,000 - 1,200,000 per year

    Company DescriptionCloudPlexo is an advanced AWS partner that helps businesses unlock the power of the cloud through innovative strategies. As a leading cloud-native IT consulting firm, we specialize in cloud migration and optimization, cloud security, data analytics and AI, and DevOps as a service. Our mission is to enable business agility, flexibility,...